We recently completed a basic Local U seminar for bed and breakfast owners attending the MidAtlantic Innkeepers Conference in Baltimore. To augment the seminar I decided to create a large scale consumer survey using Google Survey as to how consumers find a B & B and what online resources that they use to do so. The survey mirrored the specialty lawyer survey that I conducted on behalf of Moses and Rooth last December.
During the last week of February, 2013, we surveyed a representative sample of ~1300 American adult internet users that were 18 and older to better understand their behaviors when making a decision about choosing a B & B. The methodology created survey results with a margin of error of less than +/- 2.8%.
We asked three questions that moved from the broader question of where visitors started their search, offline or online, and examined their behaviors as they moved through the decision process. The specific questions were:
If you were looking to book a Bed & Breakfast where would you start your search?
If you were to search for a Bed and Breakfast on the Internet what would be most important to you?
If you searched for a Bed & Breakfast on Google, what would you do first?
It seems self evident that the bulk of activity when looking for a bed and breakfast starts (and likely ends) at the search engines. The decline of print is articulated in these results as is the low usage of Facebook and other social networks. Like in the lawyer study, Facebook usage for this task was more than 10 x less than the use of search. More interesting to me is the apparent importance of “pimping out” your Google listing as searchers are much more likely to look the visuals and map at Google and at not just the reviews. One possible tactic suggested by the survey would the use interior StreetView to gain a visual edge in conversion optimization of the Google business listing.
These results offer an interesting contrast to the lawyer survey. To a certain extent these two industries are at the opposite ends of the local search spectrum. In one (the lawyer search), consumers need to develop knowledge about truly local resources while in the other (the B & B search) consumers need to develop knowledge about a distant local resource.