If there is still any doubt that keyword detail will completely disappear at some point in the very near future my monthly analytics should dispel it. The analytics for my blog indicate that over 60% of the keywords are no longer provided.
While my blog has a more technical readership than many sites and the users have very high adoption rate of Chrome and Firefox, it is provides strong directional indication of what will happen on most sites in the coming months.
Joy hypothesized that the result is a function of rich snippet formatting of the address being on the website. That however does not appear to be the case as neither site seems to have rich snippet information. Actually the more I look at the example that Joy is showing of the before and after, what I think we are seeing is a new more obvious Plus Box display. These typically will use reliable web based address information but it need not be rich snippet in nature.
I am curious if you are seeing these types of results on other searches? Is it a test? How widely visible is it? Let me know.
Update: Once I realized that this is likely to be a new type of Plus Box Display, I searched results that have in the past returned the Plus Box and saw this new type of result: (more…)
Since the rollout of Google+ Local the complaints about missing reviews have risen dramatically in the forums. The issues that Google have had right along with losing reviews remain much the same and reviews can go missing for many of the same reasons:
- Marked as spam
- They are misplaced by Google briefly or for longer periods
- Users mark their review as private in the transition to PLus
- A listing has dupes and the review gets associated with the other listing
- A rating will show in the review count but not in the review corpus
But apparently something has changed. In conversations in the private forum Google noted the following high level points regarding spam that we could share and that may make life easier for some of you:
- car dealership reviews are usually, but not always, spammy
- Google will only allow one review per person per business
- Copy pasting the same review for multiple locations is also not allowed (Google will delete both instances of the review)
- Putting URLs in reviews will result in the review being marked as spam
Executive summary: A bug fix again, a new bug and a new, old bug reappears. 2 Steps backwards and 1 step forward for the second time. Progress is hard to come by.
1- 00:24 A Bug fix- The analytics are once again visible in the dashboard. The is a new fix of the same problem as several months ago. Or is it an old fix for a different problem… I am getting confused
2- 00:52 A New bug- Editing a single listing in the location manager (bulk listings) can lead to weird behaviors on the Google+ page.
3- 1:10 A new old bug- Some businesses are once again are intermittantly unable to leave review responses. This feature sometimes never works especially when a listing has been claimed more than once but now it is even more random than ever
Last week, the Google MapMaker team announced (thanks to Forum TC Treebles for a heads up on this) a new bot whose purpose is to help fix Map Maker – Plus Page inconsistencies. The bot is called the “Mapmaker Syncer”.
The purpose of the change is to lay the foundation for better and quicker synchornization between MapMaker and the Google+ local/Maps listings. But like all bots unleashed in MapMaker, there appears to be a dispute about whether overall data quality has improved or been set back… the reality appears to be best stated by this poster in the MM forum: “Technically, the bad data was already there in some database, and now that the databases are synchronized (or are being synchronized), you have a chance to get rid of the bad data and have the changes you make in Map Maker elsewhere.” Like with all of these changes it will create an improvement for some users and a wild ride for others.
As several of you must be aware, local business listings information provided by Google is synthesized from a few different sources. Among these sources is Map Maker, with the content coming directly from all of you.
The data collected by these multiple sources resides in databases that are algorithmically kept in-sync. On occasion, however, some content across these databases may not synchronize as desired and lead to annoying data issues.As a first step to address this problem, we have been working on improving the quality, frequency and speed of the process that reconciles these data bases. We have made a significant adjustment and before rolling it out, wanted to let you all know about this and any changes this might cause.
As a one-time event, you will see (might have seen these yesterday, depending on your time zone) bot edits that lead to either minor changes to the current data or add additional attributes to the data.This will only impact local business listings. In both cases, the bot will synchronize the data you see on Map Maker with what you see in Google Maps or Google Plus Pages. This creates the foundation to then launch new logic and systems that will synchronize the two data sets faster and more frequently. Kindly note that this step in itself is only part of the solution – it is the necessary first step – to fix many other issues that several of you have identified relating to inconsistent data between what you see on Plus Pages (previously Place Pages) and Map Maker.
While we have tried to ensure correct operation, it is possible that there may be some unintended issues. If you do notice any, please let us know on the forums so we can respond as quickly as possible.
As a Map Maker user myself, here’s wishing that the bot does not get crazy along the way anywhere….I will be keeping a close eye out along with some of the team here.
Jayanth, Product Manager of Map Maker – on behalf of the Map Maker team
Google For Business Community Manager Jade W has just posted this sticky note in the forum:
The troubleshooter under “My listing has incorrect information” for Google+ Local support (http://goo.gl/6RYFm) is currently unavailable. It’ll be back in about a week.
In the meantime, the support team’s working hard to go through the previously submitted requests. We’re also working on revamping and improving some of the troubleshooting processes we’ve got in place.
Don’t worry — the rest of the troubleshooter and the main channel for reporting incorrect information are still available. Here’s the deal:
1.) Listing is live but has data issues/incorrect information? Go through Report a problem on Google Maps or Edit business details on Google+ Local. Requesting data changes through these channels is not automatic — they are all reviewed — so don’t expect to see an immediate fix.
2.) “Do not support this location” issue? These listings will have a chance to be reviewed and reinstated, working on getting a better process in place. For now, review the quality guidelines and make sure the listing complies. Give it a poke and wait a few days. Keep an eye out here for when the support team is available again.
3.) Verification issue? Go through the troubleshooter as always — that part is still available (http://goo.gl/6RYFm).
I’ll update this post with more information as needed.
Clearly, Google is struggling with handling the problems created by the move to Google+Local and the self inflicted problems caused by the “We Currently Do Not Support” take downs. For those of you that were improperly taken down the comments above hold out some hope but nothing very soon. For those of you that have been merged or have the wrong reviews, you will have to wait until Google catches up.
Which can be shortened to: Google Maps URL: https://maps.google.com/maps?cid=9198701853947205333
3- You can then take the CID from that URL and insert it into the following Mapmaker url: “http://www.google.com/mapmaker?gw=90&cid=”
to create the MapMaker URL for the listing:
Google MapMaker URL: http://www.google.com/mapmaker?gw=90&cid=9198701853947205333
With this information you can communicate clearly to Google Places for Business support and as Dan noted “If you have that info, then almost any POI [in MapMaker] is recoverable and editable, no matter what it’s status”.
A client asked me to advise him on the best way to handle the categories in the MapMaker listing for his business. I felt that the question deserved a thorough and comprehensive answer so once again I turned to Dan Austin, MapMaker contributor and expert, with these questions:
What is the best practice for adding categories in MapMaker? How many is too many? What are the limits? What are the Gotchas?
There are no real best practices, other than avoiding keyword spam.
There’s a few problems with categories in MM, namely:
*Categories in MM don’t match the categories in Places, creating data issues.
*Categories are not comprehensive. There’s quite a few “missing” categories. There’s no transparent process for dealing with category changes, additions, or deletions.
*The Place page utilizes the Establishment/Point of Interest category for all new POIs and for non-standard categories that Map Maker doesn’t recognize.
Here are my best practices:
*I usually limit it to five, since that’s all that’s present in the Dashboard. The only exception is Establishment/Point of Interest, which is an ‘invisible’ category on the Place page. If you utilize that as your Primary category on MM, you can have five additional categories, which should show up on the Dashboard. If it’s already present on MM as a Primary category, then you can either leave it or convert it to a different Primary category. I usually convert it to get the Payment options to appear and be editable in MM. (Since payment options are not displayed on Google+, this is almost a non-issue.)
*If I have more than five, I structure the non-standard categories last, and the two categories that I want to best describe the business first, since only two categories will be visible on the Place page. The rest will be invisible, but can still be used for search purposes. Non-standard categories are usually invisible, regardless.
*The Primary category in MM should always be what the business basically is. The category that follows should help best describe also what the business is. Example: A gas station. I would use: Gas Station, Convenience Store. The rest should just be considered for search purposes (like Service Station, ATM, Car Wash, Propane Supplier, Beer Store, Wine Store). I go for generic search purposes rather specific terms, which is why I stick to the main categories. I try to think like someone looking for a place. If they can’t think of the name, what’s the first thing they think of? That’s the Primary category. What’s the second thing they think of? That’s the secondary category.
*Primary categories are not recognized by either the Dashboard or the Place page. The categories can get jumbled up, so the order you see on Dashboard, MM and the Place page can be different. The Place page is king, so if you want two categories to appear on the Place page, and you don’t see those two categories on the Place page, then you’ll need to edit the Place page directly using community edits, and then go back into MM (where the Place page is usually pending in your edits) to add the categories you just deleted back in. You’ll need approval for both set of edits for this to work.
So, in summary:
*Five categories. Six if you’re using E/POI as your primary category, which can be ignored, since E/POI is invisible.
*Standard categories only. Non-standard categories should be added only if there’s no better category. Non-standard categories can be added in addition to the five category rule, but should be added last. Non-standard categories are almost always invisible on the Place page.
*Only two categories are visible on the Place page. Use the best two standard categories to describe the business. Primary categories are not recognized on the Place page or Dashboard.
*Place page categories don’t match MM categories. Use Place page standard categories whenever possible to avoid data issues.
*The Place page is king. It may be necessary to edit the categories directly on the Place page, and finish up in MM.
Sorry if this sounds complicated, but it really is.
An issue to take up with Google:
Fix the dang categories! Categories should be consistent across all the products. There should be a comprehensive set of categories (presently they’re not). Primary category should be Primary on all the UIs, and Primary should be ‘locked’ to prevent non-standard categories from being added. So if you go on the Dashboard, the first box should have some sort of dropdown field that allows you to pick a Primary category, and nothing else. The rest should have a dropdown box and be free form, like MM.
When Google wants to verify information about a business and when unable to verify it in a fully automated way, they have someone call that business. The calls can result in suspensions and removals from the index (“We do not support this location”).
The call may be precipitated by a change you made to the listing that could not be automatically verified, it could be precipitated by someone marking you as closed, Google could just be looking for service area businesses that has not properly hidden their address or businesses using fake locations and call forwarding.
Regardless the someone making the call for Google is from India and the calls are always very weird. The Indians don’t always understand what is said and for sure, don’t understand the pace of our lives. The calls are somewhat jarring and out of context, the caller only identifies themselves as from Google if asked directly and they are inevitably viewed with suspicion by the local business.
In this particular case, Precision Door Memphis, is a totally legit business with a long time track record at a location where they accept client visits. Google called from 650-253-2000 and shows up as GOOGLE INC in the caller id but the receptionist did not have that information available to her at the time of the call.
Unfortunately for the business, Google sounded much too much like the daily spam local SEO marketing calls and the receptionist hung up on the first caller. The listing disappeared that night and showed the now infamous “We do not support this location” message. To Google’s credit they called back again to be sure and again, sounding like spammers, the receptionist hung up on them.
Here are the actual recordings of the calls.
The first call:
And four days later another call:
Your thoughts? Have you gotten these calls? How did your organization respond? What should Google do differently when human verifying the calls?
A note of caution. On each recording the initial sound (shown as two, wide vertical segments) of the ringing is very loud and the subsequent conversations are quite soft. So block your ears for the beginning and crank it up after that section to hear the details
Pending Google’s recovering listings that had been erroneously removed from the Local index, Google advised businesses that they could try to recover the listing themselves via MapMaker.
Jeff Maltz asked the question as to the specifics of how this was to done. I thought the question deserved a thorough and technical answer so that others in the same place could enter MapMaker partially armed. Not being fully versed in the arcane world of MapMaker, I asked Dan Austin, a long time MapMaker user and expert to explain the process in detail.
I’m curious if anyone out there has actually been successful at getting a listing that was removed from Places, but still showing up on Maps, back on Places per Google’s note
“If you’re confident that your business fits within our guidelines, then search for your business at mapmaker.google.com and see if it has been marked as removed. If you’re able to find it, attempt to undo the removal and reinstate your listing on Maps. It may take a couple of days for your reinstatement to be processed.”
How do you undo a removal from Places? What are the exact steps i should take here? My listing is still showing up in Maps just not Places.
Thanks for your help in advance!
Dan Austin’s answer:
The trouble is in finding it [a record that has been removed from the Places index] in MM. Most business owners never bothered to save their Place page URL, but if you can recover that, about 50% of the time you can recover the original MapMaker URL. The other half of the problem is some POIs are not recoverable from MM, no matter what you do. That is the “widespread technical” issue that Google is talking about.
I’m also confused by his terminology. Visible on Maps but not Places? I assume he mean Map Maker:
1. Go to the Place page. If it shows the message We don’t support this location, that isn’t an issue.
2. Recover the CID number from the Place page, which should look like this:
http://maps.google.com/maps/place?cid=705997672099256085 (The Place page is visible if you click on Edit business details or Edit details on the Google+ Page. It also recoverable by clicking on the Map pin to the right of listing.)
3. Plug the CID number (which is only a number—no letters: 705997672099256085) into this formula:
4. Cut/paste the URL into the address bar of your browser. Open that location.
5. If it comes up with an error message, then the POI is most likely irretrievably lost. Go to step 16.
6. If it shows as Removed or Closed in details view, click on Edit.
7. If it doesn’t show as Removed or Closed, open it for editing to check the status.
8. If there are checkboxes for Remove or Closed, uncheck them.
9. If there are no checkboxes, then look for any recent edits that say Place removed or Place closed in history. Undo that edit, choose reason as Correcting poor data. If there are no recent edits with that status, then it’s likely unrecoverable. You can try to undo the most recent edits that have no status message, but this may or may not work, since you don’t know what you’re undoing.
10. If you’re able to uncheck the boxes or undo the edit, save the edit. Any error messages means it’s likely unrecoverable.
11. Copy/paste the MM URL from your pending edits, and go this forum:
12. As the title, post the location (NY, NY)
13. Explain what you’re trying to do.
14. Wait for approval from either Google Map Maker Reviewers (GR) or an Regional Expert Reviewer (RER). Post again if you don’t get a satisfactory response within 48 hours.
15. Place page should reappear within 24 hours (often instantly). If it doesn’t appear, then there’s other issues that can’t be resolved in MM, and you’ll need to use Places support.
16. Search for the POI in MM (http://www.google.com/mapmaker), using the search box. Is it a dupe that you’re editing, rather than the original?
Here’s how to check if it’s a dupe, or if it’s the original:
16a. Open the POI in a separate tab. Right click on URL, open in separate tab.
16b. Edit. Click history. Does the history match with the changes you’ve made? Does it have a history? If no on either question, then it’s likely a dupe, and your original Place page is unrecoverable.
16c. To check further, right click, Find cid. Does the CID match the original Place page URL? If you don’t have the original Place page URL, plug the copy/pasted CID number (example: 705997672099256085) into the following URL formula: http://maps.google.com/maps/place?cid=
so it reads http://maps.google.com/maps/place?cid=705997672099256085
16d. Open this URL. If it’s a We do not support this location or a page that doesn’t match your original listing, then it’s not your claimed listing.
Best practices for managing Place pages.
Record the following URLs:
3. Map Maker
Example for Good Food Store:
1. Google+: https://plus.google.com/107937670594974239538/
2. Places: https://maps.google.com/maps/place?cid=705997672099256085
3. MM: http://www.google.com/mapmaker?gw=39&fid=0x535dcddf42144869:0x84ed04d79b4b8549
If you have that info, then almost any POI is recoverable and editable, no matter what it’s status.