Google acknowledges problems with Local Business Center

The Local Business Center has never been perfect but since being upgraded late last week, the complaints have been streaming into the Google Maps Business Owners Group and the Google Maps Troubleshooting Group. There have been problems with bulk uploading, coupons, image uploading, location pin adjustment and more in the new interface. Google Map’s Guides have been conspicuously absent from the groups.

Tonight Maps Guide Brian, ever the master of understatement, sent out this alert to Group members:

We understand some users are encountering system errors in the Local
Business Center. We’re working quickly to resolve these issues. Stay
tuned for an update!

Google Maps Local Business Center Upgrade: Bulk Upload MIA

The recent upgrade to the Local Business Center has appeared in Australia and Canada as well as the US. It still is not visible in Europe. 

There were several changes that I noted on Friday that seem to be spam prevention mechanisms. One I missed though and of more import is that the bulk upload option is missing in action. As Joan van Hilten from Canada noted: 

Hi – this certainly has a huge impact on doing mass uploads. It’s going to be a mass headache. I was trying to do a bulk upload and kept hitting this single entry snag. I really thought I had lost the plot ! I was singing my ” I hate Google Song” ( it keeps me from wanting to send a 4 letter feed back to Google)

Does anyone have any idea if they will be restoring the bulk upload ability? Do they honestly think a CMR or any company with mulitple locations will be doing individual entry?

I think I’m going to be very busy for a very long time.

The work around according Martijn Beijk is to “change the &gl parameter and/or domain to a european one, you can keep the hl in your prefered language“.

That kludge apparently is working but raises the bigger question, along with the tightening up of the PIN requirements, of how Google will handle legitimate, mid and large volume users of the LBC. 

Does IYP market share matter?

Does the IYP/online business directory market share matter or has the battle already been decided? Has this category been relegated to just another niche search area where money can be made but market dominance is not possible?

A recent press release noted that, ranked fifth in the Business Directories online industry category. This was based on the Hitwise analysis of market share of U.S. visits received at the internet yp sites in Q1, 2008. Greg Sterling at Screenwerks noted the other sites in the category as ranked by Hitwise in their results:

Business and Finance – Business Directories

I have small quibbles with these IYP comparisons. has a tendency to be over counted due to its integrated mapping function and Yahoo tends to be undercounted due to the fact that it splits its local, yp and maps products into different urls. A resolution to this methodology issue is likely to move Yahoo local closer to first in this list but these are small details.

I see a much bigger problem in that it appears to me the battle for local business listings has already been won and not by the properties on the Hitwise list. These comparisons are simply measuring who has 1st, 2nd and perhaps third of the remaining, ever declining market share left to them by market leaders Google’s and Yahoo’s universal search results.

Here is my math….
Continue reading Does IYP market share matter?

Google Maps: Coupons not functioning; Upgrade coming?

Update 9:20 PM 6/16/08: As of this evening, the coupon feature started working again. I was even able to add an ending date. I received the following when posting a new coupon:
Your coupon was successfully created and saved.
Your new coupon should appear on the details page for your listing in Google Maps within a few minutes

Now if Google would just start promoting them! 🙂

The coupon creation function in the Local business Center has been broken for a number of days. Repeated reports of the inability to create or modify a coupon have been flowing into the Google Maps for Business and the Google Maps Trouble Shooting Groups. About June 10th, Coupons were able to be entered but stopped appearing in Maps, on June 11th attempts at entry failed and generated a message that the category and label you had entered were incorrect. Google, as of today, has not responded to the many queries in the Groups.

Google Coupons have been somewhat problematic since their inception. Google has never properly promoted nor displayed them adequately and expiration bugs have dogged the coupon system. As a result market uptake of Google Coupons has been erratic at best.

Given the update to the Local Business Center late last week, it is possible that the error message noting the new need for a category and label precedes a much needed upgrade to the Coupon feature.

Local Links of Interest

The Growing List of Things You Can Do With Google Maps – Brian Ussery,

Great summary of the many new features rolled out for Maps over the past 6-8 weeks

Google and Yahoo! lead for mobile search traffic
– Alex Farber,

Google and Yahoo! account for 79% of all mobile internet search traffic, according to the latest data from Nielsen Mobile.

Google was the most used mobile search engine in Q1 2008, accounting for 61% of share, with Yahoo! attracting 18% of usage. Consumers made an average of nine searches each month using Google, ahead of Yahoo! with 6.7 per month.

However, Nielsen discovered that mobile searches are similar regardless of search engine with information, local listings…… and websites the most common terms.

Google Speeds Up Mobile Search – Erick Schonfeld, Techcrunch

Google made some improvements to its mobile search, making it load faster on most mobile browsers. It does this by caching the page.

Google also added an iGoogle link to its mobile homepage. It also now allows you to customize and rearrange the widgets on the mobile version of your iGoogle start page so what you see on your mobile iGoogle can be different than what you see on your desktop….. This should make iGoogle a much more viable mobile start page. And, arguably, you need a start page with shortcuts to your favorite content on your mobile browser more than you do on your desktop. It’s just faster that way.

An Eye-Opening Local Exercise – Greg Sterling

It’s probably quite rare that you sit down and perform the same search across multiple sites to compare results. However, it’s a very interesting and helpful exercise to observe the user experience and the quality of the data. In many cases results (springing from the same commercial databases) are comparable. In other cases they are not. In almost every case the user experience is different, sometimes dramatically so.

Google Map Local Business Center Update – New Interface & Features

Upon entry in LBC

Update 6/16/08: According to Brett Gilbertson, the new interface is available in Australia and in Canada but according to Martijn Beijk not in Europe as yet. Also of note is that the bulk upload capabilities are not included in the new interface. For a work around for the absent bulk upload, read the comments below.

Google appears to be in the process of a major facelift to the Local Business Center interface. The new interface:
•asks your business name and lists out a choice of countries

•checks against and match the business up to a listing already in Maps at that address,

•requires confirmation that the business is yours

•takes you a new single page entry from with no tabs

•and then onto the PIN verification

The upgrade consolidates the interface and appears to standardize it accross the 24 countries listed. It appears that the upgrade is on-going as not all fields were functional in my test. The verification and matching of your entry with an existing business should limit duplicate erroneous entries and may play a role in spam control.

Another difference was that it now once again requires that I receive and enter a PIN. This requirement had been relaxed on LBC accounts with large numbers of entries. That may also be a spam control measure.

Click to view a pdf of the new data entry screen. Here is a screen shot of the old tabbed interface for reference. Some additional screen shots of the new steps and processes….
Continue reading Google Map Local Business Center Update – New Interface & Features

Does Google Maps hate Advertising Agencies?

I spend way too much time looking at Maps and so I often see the “mistakes” that remind us the Google is human too. EarlPearl, the moderator of Geo Targeting Forum at SeoRefugee, pointed out to me the odd results on the search advertising agencies + locale on which he wondered “What does Google Maps have against Advertising Agencies?”:

It doesn’t seem to matter which city you search on, Advertising Agencies New York or Advertising Agencies San Francisco return equally bizarre results; hotels, book stores, restaurants and museums. No agencies though. The search phrase in the singular or agencies other than advertising agencies return reasonable results.

While I doubt that Google hates advertising agencies there is more than a little irony in the error which I presume is caused by bit being switched in their tagging/category structure and not a personalty quirk.

Local Links of Interest

BBB Reliability Report for MerchantCircle – Better Business Bureau of San Jose

Based on BBB files, this company has an unsatisfactory record with the BBB due to failure to respond to one or more complaints and or two or more otherwise unresolved complaints. However the business has resolved most complaints presented to the bureau.

The BBB processed a total of 87 complaints about this company in the last 36 months, our standard reporting period.Of the total of 87 complaints closed in 36 months, 66 were closed in the last year.

The bolds are not mine, but the sentiment is. FUD on steroids produces fear and loathing not loyal customers.

Why men never stop for directions – Julie Beun-Chown, Canwest News Service

According to a joint study by the University of Lethbridge and the University of Saskatchewan, a man’s ability to find his way out of anywhere armed only with a road map and his sense of direction is due to ancestral testosterone. During the study, which pitted men against women in a virtual water maze, researchers examined how the male hormone affects such spatial abilities as map reading, mental orientation and the ability to use north-south Euclidean directions.

“One of the big things we’ve observed is that men’s ability to use Euclidean directions seems to be innate,” says University of Saskatchewan researcher Jennifer Burkitt Hiebert.

A good example of how bad science or at least bad reporting on science leads to stereotyping and worse. I would like someone to tell Maps Guide Jen that she is bad with maps because her testosterone is too low. 🙂

Words of wisdom from Google’s CEO

Apple’s iPhone are such search fanatics that they account for the majority of queries from mobile phones on Google….He said that iPhone users search ten times more frequently than those of other phones, underscoring that the Apple device’s design and easy to find browser makes the phone particularly Internet friendly.

Worried about spending too much time at the office? Google had to create a rule to prevent it: No more can workers live at the office, the consequence of at least one employee who made it a practice to pull out a futon at night and sleep by his desk. Schmidt said that Sun Microsystems, where he once worked, had a similar policy 20 years ago.

I wonder if that employee was in the Maps division?

Paid Search on Mobile: Looking Beyond the Hype

The latest much debated topic around the mobile internet is whether mobile advertising will ever take off. Analyst company Juniper Research seem to think it will. In a report out this month they estimated that total annual advertising spend on mobile services will exceed $1 billion (£500 million) for the first time during 2008 rising to $7.6 billion (£3.8million) by 2013. Part of the reason for this growth, they believe, is the availability of higher speed networks and new generation handsets such as the Apple iPhone.

A recent survey by Ofcom stated that only 44% of mobile users were actually aware that they could access the internet on their mobile phone – which might suggest that the opportunity may not be as close as we think. Vodafone recently estimated that 27% of its customer-base regularly used their mobile for browsing, collecting emails, or instant messaging and they predicted this figure will reach at least 50% by 2010. There may be more than a little confusion in what the opportunity may or may not be, so before brands start lining up to promote their services via mobile, it’s important to be realistic about the potential of these new platforms.

Many lessons have been learned over the last 5 years from the ‘big screen’ home/office environment in how to incorporate ads into websites in a way that is acceptable for users. But none of these principles can be applied to the ‘small screen’ world of mobile. We are starting again from scratch and this time, the challenges are much greater. Mobile ads are going to be a lot more intrusive, and if there is going to be significant growth in this area then some compelling incentives are going to need to be offered to the mobile user if they are to be tolerated or embraced.

The Mobile Web Overnights – Steve Smith, MobileInsider

In dueling reports yesterday, Quattro Wireless and Crisp Wireless drilled into the Q1 data from the premium publishers they manage on mobile….

Not surprisingly, overall mobile access to major media brands is way up, 24% in Q1 according to the Crisp Wireless Index and 35% among Quattro sites. When it came to page views per visit, both Quattro and Crisp were exactly alike, reporting just under 4 per visit. Quattro makes the point that the PPV number is very similar to Web behaviors, although the amount of raw content consumed per mobile page is a fraction of the information a Web user gets per page. The two companies diverge substantially on per- month visits, with Quattro seeing five and Crisp seeing two, although there is a wide variance across content types.

…Crisp is finding that mobile search accounts for only 7.51% of overall traffic to its sites….Local search could be the real fuel that drives this category. I know in my personal use I am just starting to default to my iPhone as a local search-and-call device over the Web….

…On campaigns requiring more than 20,000 uniques moving to a landing mobile microsite, Quattro saw an average 2.33% click-through rate….A single banner, even on the diminutive cell phone, beats the clutter of the Web any day.

Local Links of Interest

When Will ‘Mobile Search’ Overtake the Internet? – Greg Sterling,

While it might take some time for mobile to pass Internet search in the US or Western Europe, in context of the entire world it’s not hard to imagine mobile search volumes exceeding the desktop Internet, in the aggregate, within 5-7 years.

Google Goes Back to ‘Opt-in’ in Mobile – Greg Sterling,

When Google first launched mobile AdWords it was an opt-in program: advertisers specifically had to choose to be in mobile sponsored search results. Then, in a fairly well publicized move, Google decided to make mobile an opt-out for AdWords advertisers:

The company informed me last week that it has gone back to an opt-in policy for mobile at the present time.

I also discussed with Google the degree to which the desktop and mobile might ultimate become more similar than different, in the context of “full HTML” browsers (Safari, Opera, Skyfire, Mozilla, Android). We’ll see. As I’ve tried to argue in the past, while there are some advantages in that scenario for users there are considerable disadvantages for advertisers — chiefly because online ads get lost and become very difficult to see.

The iPhone is probably the model of how smartphone browsing will evolve: native applications + full HTML browsing. But that still doesn’t solve the problem for advertisers seeking to effectively reach mobile audiences.

Move Over Universal Search, Illustrated Search Is Smarter? – Bill Slawski,SEObyTheSea

The authors of these patent filings refer to this approach as a “smart aggregation of search results by concepts.” In addition to helping searchers quickly understand different concepts related to their queries,and view different relevant content types from different sources, is also that focused advertisement can be presented.

What Google’s ZIP Code Targeting Means for Local Businesses – David Mihm,

I take a look at some of the implications of this development, and expand on an earlier hypothesis about why Google introduced the 10-pack to Universal search in the first place. Yes, ZIP code targeting means more relevant results for searchers, but it’s an innovation that might not be entirely altruistic.

Google Maps Mapspam: Abogados en San Diego

Recently in the Mapspam arena I had reported on the first sightings of bilingual English Spanish Mapspam in LA and International Mapspam targeting Spanish speakers in Barcelona. Now I can also report Spanish only Mapspam in (where else?) Southern California.

I have no idea how big the market is for the search phrase: “Abogado en San Diego” but Mr. Rodenbo seems to have cornered it with 8 out of 10 listings (all at the same address) in the Local OneBox:

He seems to have covered his bases in the Spanish speaking community but if you are concernced that Mr. Rodenbo is missing out on the large English speaking population interested in filing a lawsuit the San Diego area, not to worry. He has taken a multi-lingual approach to his mapspam with at least 20 listings at the same address and at least 3 different websites with similar content:
Continue reading Google Maps Mapspam: Abogados en San Diego

Developing Knowledge about Local Search