Yesterday, I criticized Google for removing the Verification Issues Topic from the forums. Verification issues are a very obvious point of friction between the SMB and
Local Business Center Google Places management area. Verification after the phone call or post card is requested, goes wrong often enough that a number of SMBs are left without an active listing and not a clue as to how to proceed. The forums never offered a great way to solve the issue as only Google could “fix it”.
Yesterday, after my post, Google correctly pointed out that they were now offering up a direct contact form for resolution of verification issues as “The reason we ‘took away’ the verification forum”.
I stand corrected and laud the fact that there is actually a contact form in place!
I decided however to see, if I were an SMB, how easy it would be to actually find this form. I conducted an experiment. I claimed a listing to see where and when Google offered up assistance to the SMB when requesting verification. Immediately upon requesting the postcard Google offered up this (so far so good although not where or when the SMB will need help): Continue reading Google Maps Adds Contact Form for Verification Issues