February 8, 2008
While reporting on Apple’s mobile strategy at MacWorld I was enamored by the elegance and usability of Apple’s AppleTV2.
It solved a problem that we didn’t know we had (how to avoid driving to BlockBuster), was easy to use, very cool and consistent with Apple’s overall strategy of using the computer (or 2) as the center of the personal digital information flow.
It also struck me that Apple already had all of the elements in AppleTV2 that would make for compelling local ad delivery: location awareness, attentive audience, knowledge about tastes & interests, a credit card on hand (just one click away), demographic information and more that I hadn’t thought of. I dismissed the idea as it seemed that Apple was not even remotely discussing the idea. I should have known better than to think that Steve Jobs would leave money on the table.
This recent patent review from AppleInsider opened my eyes to both the incredibile potential of the idea and the thought that Apple had obviously put into the idea. The patent reviews the use of context sensitive widgets that can pop up on your TV screen as a funtion of the music that you are listening to or the video that you are watching. These widgets could be preprogrammed into the media or if “the content is broadcasted, such as live television, then a widget could potentially be downloaded as part of the broadcast signal from a cable head-end, or provided through a separate communication such as an Internet connection, and then displayed over the content.”
February 7, 2008
Update 02/11/10: Google has dramatically updated their category syntax. These Google LBC categories have now been placed in a searchable database too located on the Google LBC Categories page of my website.
Update 12/20/09: I have a new list of current categories at Google Local Business Center Categories – The Complete List
The most oft repeated complaint and the biggest ongoing mystery in the Google Maps for Business Group has been: “Why can’t I be in the same category as my competitor?”
In Part 1 of this series, I gave some examples of the type of complaints that Google is seeing several times a week, in Part 2 I provided some background on the early research and the difficulty with categorization. I have also decided to provide a Part 4 with additional analysis so I will cut to the chase and spill the beans.
The upshot of the previous articles (Thanks to Miriam for clarity):
â€¢ Google is pulling categories from SuperPages
â€¢ These categories are not available in LBC
â€¢ SMBs are frustrated to see their competitors being shown in these desirable categories when there is no way, within LBC, to be added to them
â€¢ Google is telling people to suggest categories, but is not implementing these suggestions
â€¢ Google responses have been unhelpful!
â€¢ This problem has gone one for over 18 months
â€¢ And the complaints are coming into Google 2 to 3 times per week
It appears that with lots of research, dogged questioning of Maps Guide Jen and testing, by Patrick Hagerty with Foxtail Hill Window Replacement in San Francisco the answer has been uncovered.
Patrick and I had been corresponding and testing all possibilities since early June, 2007. He felt that it was necessary for his business to show for the search: Window Replacement San Francisco. We quickly identified the category as SuperPages in origin and his competitors were there in strength. Over the months he attempted everything that I suggested including (but by no means limited to): being sure that he had correct SuperPages categorization, that his site was optimized for the phrase, that he had updated his optional fields in the LBC with this information and more. None worked. Until…
Google News’ New Local Angle – Greg Sterling, SELÂ detailing Google’s new local news service, similar to topix.com
In CBS Test, Mobile Ads Find UsersÂ – Laura Holson, NY Times
CBS plans to announce on Wednesday that it is trying one of the first serious experiments with cellphone advertising that is customized for a personâ€™s location. Its CBS Mobile unit is teaming up with the social networking service Loopt, which allows its subscribers to track participating friends and family on their mobile phones.Â
Porn, not ‘localisation,’ is what users are searching forÂ – telecoms.com
Content, not local information, is what most users are looking for when using search on their phones. And, as on the fixed Internet, much of that content is pornographic, Farhad Divecha, director of search-engine-marketing agency AccuraCast, told delegates at the recent Mobile Search Conference, held in London.Â
Study: Free Mobile Directory Assistance To Overtake PaidÂ – Mark Walsh, mediapost.com
I am of the opinion that Google Maps in all of its forms is the future look and feel of search for Google, particularly in the mobile world. There has been a number of subtle and not so subtle changes that have increased Maps integration into general search as well over the past month:
â€¢ The introduction of the Local 10-Pack into the main search results
â€¢ integration of geotargeted data into Google Maps
â€¢ increased visibility of that data with a “Show Search Options” Maps interface upgrade
â€¢ the recent upgrade to Google Experimental that added map view.
There has been a subtle but important change to the Google Experimental view within the past few days that further integrates a maps view into the main search results in a way that could conceivably be rolled out to the wider Google audience:
I personally prefer the Google ExperimentalÂ view as I use the Map view regularly and the timeline view enough that it is worthwhile to have it available. This recent interface change is more consistent with Google’s design ethos and thus seems destined to become more widely available. (more…)
On late Monday afternoon I received a call from Elissa Heyman, a Psychic Counselor from Santa Fe, NM inquiring as to how she might show up in the Local OneBox for Psychic in Santa Fe, NM. I was intrigued that a pyschic would turn to me from results she found in Google. After a bit of due diligence to make sure that she wasn’t some sort of flim flam artist I decided to take the case.
What interested me was the fact that Google, Yahoo or SuperPages had no record of her business. She had operated out of her home for a number of years and had never registered the phone number with the phone companies as a business number. Her website, which ranked well in the organic results, had been in place since at least 2004 but she had managed to avoid being identified as a business by all of the major data collection players.
Entering her new record (as opposed to editing an existing one) in the Google Local Business Center I learned several things:
â€¢The Business Title field allowed an almost unlimited length for her business title. When editing an existing record the length seems to be limited to some small percentage of increase but with a new record the sky seemed to be the limit.
â€¢There was no verification of any sort required. There was no automated phone call to answer, nor post card sent with a required PIN entry. It just accepted my entry with no questions asked. Hmm….
â€¢The record was listed in Google Maps almost immediately. I went to check Tuesday morning and the record was visible in Maps. It was not yet in the OneBox but there is every indication that the OneBox has some sort of waiting period before it ranks Maps data.
â€¢And finally I was able to get listed with other Psychics despite the fact that a category for it doesn’t exist in the Local Business Center(details to follow).
Perhaps now I will have another resource to figure out some of Google’s more cryptic behavior.
February 5, 2008
Last week I received an automated email from Yahoo Local that hit the target for automated communications. It sent me relevant information in a timely fashion about something that I cared about. I was impressed. I had encouraged Google to follow a similar path. But alas not all surveys work equally well.
MerchantCircle must have been reading my blog as they also sent along a request to fill out a survey. While the email and survey were an improvement over MerchantCircle’s previous bait and switch (see here and here) promotional efforts the survey still didn’t quite make the grade.
The survey questions all seemed pointed to MerchantCircle wanting to know how good of a prospect I was rather than what information I might provide to actually improve their service:
MerchantCircle has a history of less than stellar promotions. This one, like all of theirs, came unsolicited and filled no particular need of mine. It seemed like they were more interested in my money than in my opinion. Again, another lesson to be learned. They are getting better, but still a ways to go.
I can only imagine what their sales promotion manager is like. Here is the full survey if you would like to look at all of the questions.
February 4, 2008
On of the long standing mysteries in managing a Local Business Center business listing for Google Maps has been:“Why does my listing not show up in the same category as my competitor?”. There has not been a topic more frequently raised in the Google Maps for Business Group and one that has been more evasively answered by the Google staff. (For an example of this saga see Google Maps Category Mystery Part I: The Problem.)
Categorization has provided fodder for philosophers & scientist since Linneaus first created binomial nomenclature as a means to understand and classify all living things in the late 1700′s. The battle lines have been drawn between the â€œlumpersâ€, those that think there should be fewer categories, and the â€œsplittersâ€, those that think that there should be more categories. All categorization is an arbitrary human artifact that helps us to more easily understand the world around us. There is no one answer to the â€œcorrectâ€ number of categories of any given group.
Business categorization is no different. Add the needs of commerce, the power of computer search and the vagaries of the multitude of ways that humans can search for things make the problem even more vexing. What seems like a simple question: What categories should be used to classify U.S. Businesses quickly becomes a complicated problem that has many solutions. The fact that Superpages has a full-time staff team devoted to Taxonomy Development shows just how complicated.
The SIC code (standard industrial classification) system has roughly 1,500 categories of US businesses. The newer NAICS used primarily for economic analysis has roughly 1200 categories. The SuperPages which has both an offline and online needs has approximately +/-8000 categories and iBegin uses approximately 10,500. Google on the other hand uses only 520 categories and this remains unchanged exactly one year later. (Go here for a complete list comparing Reuben’s 2007 findings and my 2008 results.)
Clearly Google has not added a team of taxonomists to deal with this problem of increasing their limited category sets to a more complete set. Google has not added even one category to their list in the past year despite their exhortation to make suggestions. They obviously fall into the category of “lumpers” in the taxonomy debate although probably due to financial or programing concerns more than philosophical ones. The problem of matching such a small number of categories to a much larger category obviously creates its own very difficult problems.
As we have seen, their category strategy has generated a great deal of dissatisfaction amongst the businesses attempting to control their business record in Googleâ€™s Local Business Center. Perhaps if we could just understand enough about how Google uses its categories we could answer the question: How can I get in the same category as my competitor? Obviously the problem is complicated, and Google’s most recent response “The Google Help Center is your friend” does little to shed light on this.
Given that Google gets most of its data from data providers the question that needed to be answered were two:
â€¢Who is the primary provider of categories to Google Maps?
â€¢How does Google relate its limited number of categories to the categories of its suppliers and the greater business world?
Semmy’s Local Search Winner: Anatomy & Optimization Of A Local Business Profile – Chris Silver Smith, Search Engine Land. The official results are at the SEMMYs website. If you haven’t read this article yet, it well worth a read.
A Local Look At Microsoft’s Bid For Yahoo – Greg Sterling, SearchEngineLand
Microsoft: “We have not made decisions at that level, such as what to do with maps or mobile products. Every alternative is on the table. We will evaluate all those options and decide. We’ll pick whatever we think is the best options.”Â
Garmin announces the nuvifoneÂ -Joshua Topolsky, Engadget.com
In reporting on MacWorld Highlights: On The Future Of Mobile it struck me that the only category that Apple had not yet entered of mobile computing was the GPS market. This phone while still 6 months off has the feature set that might make for interesting mobile computing with a GPS focus.
February 3, 2008
One of the longstanding mysteries in the world of Google Maps is summed up in the question:“Why does my listing not show up in the same category as my competitor?”. There has not been a topic more frequently raised in the Maps Group and one that has been more evasively answered by the Google staff since the dawn of the Local Business Center.
Here is a exchange from July 12, 2006 in the Google Maps for Business Owners Group titled: Wrong Listing Categories that is typical of both the questions asked and the answers that Google has provided.
From: “Google Maps Guide”
Date: Wed, 12 Jul 2006 16:45:43 -0700
Subject: Re: Wrong Listing Catagories
Some of the categories appearing on Maps are supplied by third-party data providers, and so they aren’t in the Local Business Center (LBC) yet.
But do use the category suggestion page in the LBC so that we can add it in the
> On 7/12/06, i…@yorkselfcatering.fsnet.co.uk wrote:
> > I am an owner of a self catering holiday house in york and I have
> > added my listing to Maps. When i created my listing the only applicable
> > catagory was ‘Travel- bed and breakfast’ and ‘Travel-vacation rental’
> > neither of which are entirly appropriate. I have noticed other listings
> > that appear under a ‘Self catering York’ and wondered . How can access
> > that catagory? Thanks Ian
There have been literally hundreds of similar complaints and similar responses since the inception of the group. There is hardly a week that goes by when the question is not asked and answered multiple times in similar fashion. The only thing that has changed is the ever increasilngly frustrated tone of the person posing the question and possibly the name of the Map’s Guide that answers.
Here are the most recent postings dated Feb 2, 2008 with exactly the same questions and the same answer but 18 months later:
TOPIC: Editing my listing
== 1 of 1 ==
Date: Sat, Feb 2 2008 9:34 am
I have the same problem and the answer in the help section explains
why it happens but does not actually help you. All my competitors are
listed under a category I have no access to and to make things worse
if I type the most basic search term for my business i.e. VET (for
veterinarian or veterinary surgeon) it does not use googles available
categories but uses the unavailable category.
I have suggested the category my competitors use (veterinary surgeons
and practitioners) using the submition process but why would google
add that category when the have a perfectly good category already for
veterinarians. That leaves me out in the cold and unlisted despite
using google correctly.
Perhaps someone can address this issue rather than giving a
patronising answer about how friendly the help center is!
On Jan 30, 7:24 pm, “Maps Guide Sirene”
> Hi there,
> Keep in mind that the Help Center has a lot of great insight to questions
> like these. Be sure to check out the following for information about
> Remember, the Help Center is your friend!
> On Jan 24, 2008 8:43 AM, sr…@bbmofic.com wrote:
> > I am a landscape contractor who builds water gardens. There are a
> > number of local “pondbuilders” listed in Google local Under the
> > category “ponds, waterfalls, water gardens, and Fountains”. When I go
> > to the Local business center to edit my business, I find no such
> > category (I’m listed under services). I’ve looked under every category
> > and don’t find anything remotely close. I feel like a dummy because
> > all my competitors seemed to have found how to have list. Can you
> > please help?
How could a problem that causes so many complaints go untended for 18 months? Why have the Map Guides (the names have changed but the answer remains the same) not provided a clear answer? Why have no obvious categories been added to the Local Business Center despite many suggestions? What is it about Google Maps LBC categories that makes this so difficult? And the obvious: Why can’t a business be in the same category as a competitor?
This is the first installment in a 3 part series. Next Google Maps Category Mystery Part II: Backgound.
January 30, 2008
Many small business people feel embattled, besieged and forgotten. The move toward the “free” business listings of the Internet has removed one monkey from their back – the FUD of the Yellow Pages only to replace it with the inscrutable Google Maps.
Small business people hate standing in line and begging for help ala Google Maps for Business Group. Why isn’t my listing showing? Why can’t I get in the category of my competitor? How come my competitor has the only OneBox on the search results? The questions are asked but not often answered.
At some level Yahoo seems to understand what SMB’s feel better than Google. Last week after I modified a local listing with Yahoo they sent me this email:
It made me feel good and I dare say would make most small business people feel the same. I knew that the listing was live, I had received an acknowledgment of my effort and they had reached out to me.
I recognize it for what it is: good but automated communications. None the less I felt a certain warm and fuzzy. There was a lesson to be learned here. I even took the time to take the survey and was further impressed. When taking the survey it seemed that they were sincere about wanting to know what I thought and that they did get what it takes to deal with small business folks. (more…)