May 8, 2008
On May 6th Imnotadoctor.com noted that Earthlink had made quite a mapspam splash. InÂ Google Maps: More Bulk Upload Mapspam or bad data from a Trusted Source. I questioned the source of the many listings, theorizing that it came not from a bulk upload but from a data feed. It now appears to be completely gone.Â
A reader asked me serveral months ago if I knew of software to track local search standings. Advanced Web Ranking had just implemented the feature (after a year of hounding) and I told the reader about it with a caution that I had not yet tried it.
He just took the time to email his comments:
Itâ€™s been a while, but Iâ€™m the person who wrote you asking if you knew of a good local seo tracking software option. Â You recommended Advanced Web Ranking. Â I wanted to let you know that their software is working great! Â When I first tested it, the local search tracking had some bugs and did not report the ranks correctly. They have fixed those issues though and the software works great to get results from Google Maps and Yahoo Local Business. Â They do not yet have local search tracking for Live (MSN) or Ask, but said they plan to add those as some point.
I subsequently have used the feature and it has become quite useful for automated tracking. The software works on Mac, Windows or Linux and pricing starts at $99.
Are there other products that will automatically track local search standings?
Earl the Pearl, in bringing up a new site and comparing to an older one, has done a great summary and analysis at SeoREfugee of where local traffic is coming from:
Over the past 10 months, the largest single traffic generator search phrase has been the industry generic term. In google it has generated about 2100 visits and Yahoo about 2600 visits. About 90% of the traffic from google is ppc oriented whereas in Yahoo its all organic search.
Of visits to the site that have the same or virtually analogous business terms with a geo modifier, the clear traffic visit leader with the most traffic has been the business term with the city name, versus the business term with state names. Traffic for the most popular business term with the city (washington dc) has generated over 300 visits in this time period. Meanwhile the next most popular phrases with geo modifiers have been for the 2 states.
Of significance, prior to the insertion of google maps into organic searches, their was no noticable difference between industry terms for the generic business terms and any of 3 different most prevalent geo modifiers (2 states, Maryland, and Virginia, and one city- DC.).
It appears that the insertion of a map which has always featured this business at the top of the search page, has increased visits to the site by about 30-50% over searches without a map.
In other words, there is a significant increase in traffic to the site wherein there is a #1 organic ranking, and a map, and a ppc ad over sites with a #1 organic ranking, a ppc ad and no map.(my bold)
To date it appears that high generic rankings or high ranked ppc with geo terms in the title for generic industry terms are critical; high ranked terms for geo-modified business terms are critical, and the appearance of a business in maps within a 3 pack/10pack/authoritative map are of big help…but don’t have the impact of either high organic rankings or highly ranked ppc.
His assessment of coupons? No customer responses as they are buried too deeply within Maps to be found.
May 7, 2008
A Technology Consortium Plans a Wireless Network – Matt Richtel, NY Times
The consortium includes a disparate group of partners: Sprint Nextel, Google, Intel, Comcast, Time Warner and Clearwire….
They expect the network, which will provide the next generation of high-speed Internet access for cellphone users, to be built in as little as two years, but there is no timetable on when it will be available to users and the price is not determined. The partners are seeking to beat Verizon Wireless and AT&T Wireless to the market.
Sprint Scores Coup with WiMax Joint Venture – Greg Sterling, Local Mobile Search
Sprint and Google have also entered into an agreement related to Sprintâ€™s mobile services, whereby Google will become the default provider of web and local search services, both of which will be enabled with location information, for Sprint. Sprint will also preload several Google services – including Google Maps for mobile, Gmail and YouTube – on select mobile phones and provide easier access to other Google services.
Apple and AT&T to launch iPhone 3G a lot sooner than we thinkÂ - Boy Genius Report
AT&T reps just got an internal email stating that they would be unable to take vacation time from June 15th to July 12th”due to projected increased traffic and an exciting new promotion/product launch.”Â
The Ten Commandments of Online Marketing for Small & Local BusinesÂ - David Mihm,Â Mihmorandum
Step-by-step instructions for the small business just trying to get a handle on this whole internet marketing thing.Â (I missed this one while on vacation but it is worth looking at if you haven’t read it)
May 6, 2008
Recent reports of bulk upload Earthlink MapSpam may in fact be “spam” coming to Google from one of its “trusted” primary data suppliers instead rather than being entered via the Local Business Center.Â
Last week and again today Imnotadoctor.com is reporting spammy listings in the Google Maps Local 10-Pack. In this most recent case the bad listings are from Earthlink. Stephen at Imnotadoctor.com speculates that this is a case of bulk upload abuse. (image courtesy of ImNotaDoctor.com)
However upon further inspection of theÂ records for both the Big Local and Earthlink spam, it appears that anotherÂ scenario could be that the listings did not come via Google’s Bulk uploadÂ feature. A more likely explanation is that they were fed to Google viaÂ a primary data provider.
A normal record in Google has visible attributes that are typically associated withÂ either a bulk upload or a single LBC entry. It is noted in the record that theÂ information is provided by the business owner and the record does not support endÂ user edits. In both of these cases neither condition was met. This leads me to supspect another route other than a bulk upload.
The questions might really be “which Google Data Provider has this levelÂ of trust and the inability to properly scrub their records?”
I have little sympathy for even the best companies in the payday loan business. Many of them charge as much as 400% interest (as reported in the WSJ) and manage to illegally get their hands on limited Social Security payments (again according to the WSJ), a practice the government is attempting to limit.
Google seems to offer some implicit support for these less than savory tactics of this industry by not having removed their mapspam that I reported at here and at SearchnEngineland.
It appears that in an industry that is used to preying on people is now preying on itself. Advance America is a legitimate (I say that advisedly as there are reports of them charging close to 400% interest) payday loan company that is listed on the NY Stock Exchange and has 2800 bricks and mortar locations. Their local Map’s listings, which they have never claimed, are apparently being hijacked in an effort to claim an affiliate fee.
The search in Google Maps for payday site:advanceamerica.net returns 1941 listings for Advance America, a reasonable approximation of their listings in Google Maps. A little digging into the “View History” of the edited records details a veritable tug of war in a number of the records with a company that varies its domain based on the location but appears to have no role in the process other than an affiliate referral role.
I find it ironic that the sharks of the loan industry seem to be eating each other’s lunch and appear engaged in abuse of the Google End User edit facilities in Maps that was introduced in mid March.
If Google is relying on community policing to keep these kind of practices under control, the system will self destruct. The folks using these servicesÂ don’t much care and it appears that the aggrieved party doesn’t have a very sophisticated practice in regards to local. These types of edits should automatically trigger some sort of Google review.
Google’s Maps Guide Tom, who first announced the problemÂ (late Feb) with missing records in Maps and the subsequent fixÂ (late April) has noted a work around for any records still not showing up in Map’s as a result of the problem:
TOPIC: Active listing not appearing? Try this!
== 1 of 1 ==
Date: Mon, May 5 2008 3:52 pm
From: Maps Guide Tom
I know that there are reports that some listings aren’t appearing on
Google Maps, even though they have an “active” status and have been
verified with a PIN.
If you’re still experiencing this problem, I have a workaround that
may help get your listing to appear!
First, search for your listing to ensure it’s really not appearing:
1. Go to maps.google.com and click “Find businesses” under the searchÂ box.
2. Enter the name of your business as it appears in your LocalÂ Business Center Account in the “What” field, and then the city/stateÂ combination or zip/postal code in the “Where” field.
3. Hit “Search Businesses”.
If your listing appears, rejoice! Your listing is showing on Google
Maps. If your listing doesn’t appear in the search results, please try
1. Log in to your Local Business Center account at www.google.com/local/add
2. Click “Edit” next to the listing that isn’t appearing.
3. Without changing any business information, click “Finish”. You
won’t need to re-verify your listing.
4. Wait 24 hours, and then check to see if your business listing is
appearing using the steps above.
This should cause some business listings that aren’t showing toÂ finally appear.
For the successful creation of business listings, please, pleaseÂ remember these two points:
1. This workaround should only be for listings that aren’t appearingÂ but HAVE ALREADY BEEN VERIFIED and whose status is “Active” in theÂ Local Business Center. Please don’t try this if you haven’t yetÂ verified your listing.
2. Don’t include non-address information in either the “Address LineÂ 1″ or “Address Line 2″ of your listing. Including such informationÂ will create a problem with the listing and Google Maps’ algorithmÂ won’t be able to place it, even if it appears as a correct location
within your account.
Hopefully, this should clear up most issues about business listingsÂ disappearing. If you’ve performed the workaround and your listingÂ still isn’t appearing, please let us know.
Maps Guide Tom
Maps Guide Tom’s advice to first find your record seems self evident but it is not uncommon for posters in the Maps For Business Groups to not really be sure if their record is in the Map’s index or not. This reflects both a user education issue AND an interface problem on Google’s part. A simple solution in the LBC would be to instead of noting that the record is “Active” offer a choice to actually “View” the record in the index so users of the LBC would be confident that it is actually there. It would obviate the need for the record holders to know how to query maps and it would reduce the frequency of one of the most common questions in the support Group.
It is intriguing to me that it is still necessary for a user to need to individually enter their LBC record and flag it so that Google knows to reindex it. Reminds me of the days of dBase/Foxbase and having toÂ spend theÂ better part of a day reindexing when a computer crashed before you could get back to business. Hmmm, the more things change…
May 5, 2008
Google has in the past conflated two records but this is the first I have seen a record being confused with its own older version. I sympathized with Nivek’s lament in the Google Maps for Business Group:
TOPIC: Hours duplicated, can’t remove the incorrect set
= 1 of 1 =
Date: Sat, May 3 2008 12:13 pm
The hours for my business are listed twice and I can’t remove the incorrect set or hours. The set of hours at the top are incorrect:
Google Maps: Dog Daze Puyallup Wa
When I update our hours, it only updates the bottom set, which is the correct set of hours.
I don’t know how to fix this.
Any assistance is appreciated.
Nivek, Dog Daze Natural Pet Market – Puyallup, Wa.
I would respond:
Dear Dazed in Puyallup:
Do not let this set back affect your self image. You have done nothing wrong here. You will not be able to fix this yourself, you will need the help of the others involved in this unfortunate situation. Things happen to data, what it is though just isn’t clear.
I would go back to Google and explain your plight but remember you are not to blame in this situation. If after 7 or 8 pleas they have not yet responded be assured that sooner or later the record will probably straighten itself out. Remember you are but one record among 13 million or so and keeping all of that data straight is a difficult job.
May 4, 2008
Jen Chin, aka Maps Guide Jen, in a recent comment to my article Google Maps Fixes missing record bug, has noted:
Youâ€™ve seen me posting as â€œMaps Guide Jenâ€ on our Maps Help Group, but
Iâ€™m hoping to get out in the blogosphere and comment on blogs more
…. Weâ€™re currently talking about a better system for posting when issues
are resolved, but in the meantime, weâ€™ll appreciate your patience as we
work to make our Maps product better. Thanks for the feedbackâ€“even
when it may not be apparent that Google is paying attention, we are
working to do better.
Dealing with the vagaries of Maps has been, at best, a frustrating experience. Between the bugs, the unknowns and the lack of communication from Google, solutions have been hard to come by. I certainly welcome a more open Google. I can only hope that they perceive the need to respond in internet time, not Google time and that they respond in a forthright fashion.
To our Maps Guide Jen, I say: Welcome to the party!
May 3, 2008
Today in the Google Maps for Business Group, Maps Guide Tom reconfirmed that Google had in fact fixed the missing record bug. He was writing in response to the numerous posts that records seemed to be still missing. Most records aren’t in fact missing rather they just don’t show in the Local 10-Pack, the users don’t know how to find them or they are in new record delay hell.
But it appears that some have been delisted by Google for using one of the address lines in the record for descriptive info instead of real address information:
TOPIC: Business Listing Disappearances
== 1 of 1 ==
Date: Fri, May 2 2008 9:56 am
From: Maps Guide Tom
I’ve noticed many of you are reporting that your active business
listings are disappearing from display on Google Maps. In regards to
the post I wrote back in February, that issue has been resolved, and
listings are no longer disappearing from Maps!
……Also, I’ve noticed that many of the issues you guys are reporting have
a common theme.
Please remember to include ONLY address information in
“Address Line 1″ and “Address Line 2″ when you’re creating or editing
your listing from within the Local Business Center. If you put a
business description, or name, or anything that’s not an address in
either of the address fields, your listing may not display on Google
Maps. (my bold)