As a partner in a small firm that relies heavily on technologies that support and enhance telecommuting to maintain customer contact, I found three (totally unrelated) announcements of interest:
Microsoft acquires TellMe. I have been a big fan of 877-520-Find as a safe and productive tool for cell phone calling. It demonstrates effectively how voice (even though frustrating 10% of time) can move local search data easily into the mobile world. It avoids the DWT (driving while typing) offense that seems likely to kill people and is less frustrating than talking to directory assistance in a foreign country. The TellMe acquisition will put this type of service on the front burner as Google, Microsoft and others compete for the next generation of mobile search.
Gizmo SMS has rolled out a new service that allows you to send SMS text messages from your browser to mobile phones around the world, for free. I have always thought that texting was an effective business communication tool but just never could bring myself to pay for a web to phone service. It is simple, effective and even works from dial up via an old browser.
David Pogue of the NY Times writes (reg. req’d) of a new service that provides â€œOne Number That Will Ring All Your Phonesâ€. A new service by GrandCentral.com (free for 2 numbers, $15/month for 6 phones) will ring all of your phones simultaneously and keep all of your messages in a single web based voice mail box.
All of these services integrate existing mobile phone technology with the internet in a way that increases the value of both without requiring new hardware for either. They all could be used for delivery of ads and all offer a glimpse of the immediate future of integrating data with our cell phones.
Greg Sterling’s recent post: Print Yellow Pages: Whatâ€™s the Real Story? is one of the best summaries of the issues and realities of the print Yellow Pages and their positioning vis-a-vis the internet yellow pages and local search.
I have fallen into the “detractor” camp for a number of years but have recognized that my personal point of view does not a trend make. Greg’s conclusion:
“Itâ€™s simply untrue to assert that all is well in print yellow pages land. But itâ€™s also incorrect to call the medium dead……paradoxically, as consumer usage continues to migrate online the bulk of the revenues will remain offline for some time.”
Speaking of schema and the semantic web, the NY Times today had an article on Freebase(registration req’d), from start-up Metaweb that has the goal of “trying to create the worldâ€™s database, with all of the worldâ€™s information,â€ based on the ideas of the semantic Web.
According to the NY Times, “since it could offer an understanding of relationships like geographic location and occupational specialties, Freebase might be able to field a query about a child-friendly dentist within 10 miles of oneâ€™s home and yield a single result.”….
â€œItâ€™s like a system for building the synapses for the global brain,â€ said Tim Oâ€™Reilly, chief executive of Oâ€™Reilly Media, a technology publishing firm based in Sebastopol, Calif.
Despite the articles fawning, messianic tone, it is interesting to me that the these ideas are now receiving coverage in the mainstream press.
Google slayers and purveyors of “all of the worldâ€™s information” will come and go. Some will survive and offer interesting developments and one might even one day unseat Google (and it might just be Freebase). Regardless, this road will be long, winding and interesting both in the technologies and the competitive battles.
Business Week wrote a piece recently (03/08/07): Where Search Stumbles criticizing most of the local search engines. Greg Sterling has repeatedly pointed out that accuracy is the potential achilles heal of Local and there have been plenty of complaints elsewhere and here about quality and about complexity. But as I tell my relatives: I love you anyways.
I by no means find the quality acceptable, although I have gone on record with the opinion that it is satisfactory and will improve. I recently, though, read a post called “Its the Schema, stupid!” by a search researcher for IBM that helped me understand the bigger issues. I am not a database expert and have limited understanding of search schema or the semantic web. However his point that what is exciting about local search is that the searcher is looking for something real, struck a chord. The searcher is trying to find a pizza parlor or a car dealer as opposed to a document in cyberspace that general search might return. And that only by using a structure (schema) that is based on the real world would you ever be able to find it.
This brought home for me both the elegance and complexity of what Google, Yahoo & Ask are attempting to do with local search.
In Google, an organic search returns ranked & relevant results from a selection of web pages. They can not be judged as right or wrong just more or less relevant to the searcher and only in the aggregate.
In Google Maps local search, on the other hand, Google is attempting to return ranked, relevant AND right results. The relevance can be measured from the local searchers point of view, the rank can be disputed by the local resident and the rightness (or accuracy) can be verified to see if Google properly captured the correct phone, street address, category, neighborhood, quality, recognition of a hopefully open local business. It is judged in the very specific.
Continue reading Local Search is messy… but so is my bedroom
The Ask.com announcement, The New Shape of Local Search has been widely reported.
However, not many commentators have noted how cool and useful this feature really is. OK so you can draw on the map, big deal I said to myself.
Then I started drawing. When I noticed the email and permalink I thought, how long is the image stored? Can my doodles be shared?
It appears that the drawing data is captured in the link (and not stored anywhere) and when the link is shared the map doodles go right along with it to redraw the custom map for the next viewer.
Here is a sample map with my input: http://city.ask.com/city?msid=f29535c07bc94e24c4c10fd0b697730c&msuserid=eeef09e483dbd0f315991e723912e733
The fact that there is a permalink to this image and that it can be emailed means that each users custom map can exist forever for whatever purpose…a temporary rendezvous, a map for a website…and possibly many more.
Greg Sterling does the best strategic analysis that adds to understanding the big picture of Local Search. Two of his recent posts about Local Search that I found of particular interest:
â€¢Yelp Becoming a CRM platform
â€¢Local Numbers: Setting the Record Straighter
Bill Slawski of SeobytheSea also offers incredible insights on Local but from the technical viewpoint. His writings elucidate the technologies behind the scenes. His recently posted Google Local Search Glossary is a real gem.
LeeAnn Prescott at Hitwise reports: Traffic to Google Maps increased by 26% from January to February 2007. It appears that this increase was due to an increase in upstream traffic from Google, which occurred on February 7, according to this daily clickstream chart shown here. Did anyone notice a change in how Google drives traffic to Google Maps around this time?
This jump in traffic to Google Maps shown on the chart occurred one week after it was reported that Google upgraded the Local Onebox results on the main search results page.
Continue reading Traffic to Google Maps increased by 26% from Jan. to Feb.
m-spatial, in its most recent quarterly Mobile Local Search Index, has found that mobile searches in England, have doubled in the last quarter of 2006 compared to the first quarter “with Fast Food, Pubs & Drinking and Cinema topping the search league tables”. The report also noted siginificant seasonal shifts.
Mary Bowling at Blizzard Internet Marketing, Inc. has recently published a white paper: Local Search Engine Marketing – Profitable Tactics for the Lodging Industry.
From their presse release:
You need a strategy for Local Search and, in this whitepaper, youâ€™ll get detailed instruction on how to:
Optimize your website for Local Search using both on-page and off-page tactics.
Insure your presence across the many Local Search and Social Web platforms.
Choose the right directories to drive highly targeted traffic to your website.
Increase the return on investment of your pay per click advertising using local-specific strategies.
Standardize the information about you across the web in order to bolster your credibility with people and search engines.
The report provides a comprehensive overview of the local search industry with examples and tactics. It makes for a good read and while it is specifically written for the lodging industry, it includes a great deal of generally valuable information.
You may request a copy by visiting their website.
According to Comscore, roughly 11 million, of the current 200 million cell phone users, use their mobile phone to do local search. Of those 11 million, I believe that many are like me: “soft” users i.e. users that only use the service occasionally due to the limits of the hardware & software interfaces and the quality of the data. I am curious about how soon this local search aspect of the mobile market will become mainstream. A possible benchmark would be when it reaches 50% penetration i.e. 100 million users in the U.S.
There are many barriers to this level of adoption: limits of current phone technology, cost of the service and lack of perceived benefits by cell phone users.
We are now seeing the future of local search in overcoming the limits imposed by the current hardware & software. Google has staked out its mobile interface with Google Mobile Maps, Yahoo has its Yahoo2Go mobile application suite and Apple has created the perception of what a usable mobile device looks like. These three players may not be the winners in the cell market of 2006/2011 as it is dramatically different than the internet market of 1996/2001. However, these three will in many ways define what local search looks & acts like. These tools seem to answer the constraints on mass market adoption of mobile local search; the interface & hardware issues that have been barriers to widespread adoption.
When will we get there? And will it result in the increase in local searches that creates a truly vibrant mobile local advertising market?
Continue reading When does the future happen