Justin is the Founder and CEO of SupportLocal. He is recognized as a long-time innovator and leader in local search and social. In 2003, he founded LocalLaunch, a leading search engine marketing platform and products company. LocalLaunch was acquired by RH Donnelley/Dex One in 2006. Speaking around the world on the topics of local search and social, Justin has over 15 years of local search marketing leadership experience.
Justin is one of the smartest guys around and he thinks a lot about the big picture in local. His ideas are worth listening to.
TOP TRENDS IN LOCAL SEARCH 2012
GOOGLE AUTHORSHIP AS A STANDARD
Authorship must be part of the social search convergence dialogue as validated authoritative content mixes with our friend’s preferences in a dual for the best answer to user queries.
THE CONVERGENCE OF SEARCH AND SOCIAL
Today, the marketing funnel opens right back up post transaction (an hour glass) as the business has an opportunity to move the customer into a connection and potentially into an advocate – in turn, informing discovery.
SOCIAL SIGNALS BECOME CRITICAL COMPONENTS TO RANK AND PERSUASION
Increasingly social signals will affect discoverability and buying decisions, as one’s social network will provide us with a necessary qualitative checks and balances on the best answer. What was a sufficient product approach to local search discovery over the last decade is no longer sufficient.
THE BIRTH OF G+ LOCAL
As G+ Local converges with G Places pages, we are witnessing a new publishing format that seeks to solve both directional intent and social engagement functions. Combining discovery (pre-transactional activity) with engagement (post-transactional) activity, we have given birth to new forms of business profile structures and responsibilities for businesses and vendors alike.
SELF-PROVISIONING BECOMES A REALITY FOR SMBS WITH FACEBOOK PAGES
Hockey stick adoption of Facebook business pages amongst SMBs demonstrates willingness to self-provision but yields a non-qualitative data by-product and an “okay now what” demand for social marketing services.
SOCIAL ENGAGEMENT IS NOT TREATED EQUAL
We have come to understand that for businesses “social engagement” is a highly variant and for most, a discretionary condition. Tremendous use case differences lie in customer transaction types amongst verticals (ex. Repeat vs. recurring) that has a profound impact on the form and nature of social engagement strategies.
AND THEN THERE WERE THREE: GOOGLE, FACEBOOK, and APPLE
The rise of mobile usage in local search, the introduction of Apple maps and the meteoric rise of social for SMBs sets the battleground for years to come in local search.
THE DEATH OF DAILY DEALS
Need I say more.
THE RISE OF CONSUMER PREFERENCE FRAGMENTATION
Consumer preference as expressed by Likes, +1s, Check-ins, Reviews, Recommendations and more continue to splinter by type, medium, and site. Products of tomorrow will attempt to consolidate local preference of consumers and in turn will give the majors what they seek – a scalable local social layer to search.
2012 – ONE WORD – TRUST
Local search is no longer just about answers – it is about trusted answers.