Joy Hawkins pointed out this obvious attempt at communicating via the Google listing when you are just getting too much walk in traffic and Google offers no real solution to run their business the way that they want.
Although their messaging is such that it isn’t at all clear just when they do want your business. Good luck with that.
One, Google should offer an appointment only hours option and two, there really should be something in place that prevents a business from so mucking with the results. Although this makes it perfectly clear that the business isn’t totally clear on Google’s concept of a business listing. I.E. open and someplace a customer can drive to when the business says that they are open and that you can drive to it.One Approach to Appointments Only Scheduling by Mike Blumenthal