Google Releases Mobile My Business Updates

Google has just announced several updates to the mobile capabilities of My Business.

Business Owners can now respond to reviews via the MyBusiness mobile app (Android today, iOS very soon)

Call Analytics from within MyBusiness – this was a feature that was rolled out temporarily last month, but is now (permanently) available in mobile and desktop analytics.

Another major feature just rolled out is the ability to receive active notifications of newly received reviews within Google Android App. This feature appears to also be imminent but not yet released on the desktop.

According to Google help files: Every time you get a new review on Google, you’ll get a notification in the top right corner of Google My Business. You’ll also get notifications on your phone if you’ve installed the Google My Business app.

This system uses the G+ notification system so it appears that you can toggle on email notification if you so desire. I am attempting to confirm that as the feature is not yet showing in my settings panel

Concurrently, Google is releasing AdWords Express to 20 additional countries. Adwords Express has continued to improve on the client side, offering better value than originally and apparently, given this broad rollout, is providing Google with the success that they were looking for as well.

Please consider leaving a comment as your input will help me (& everyone else) better understand and learn about local.
Google Releases Mobile My Business Updates by

11 thoughts on “Google Releases Mobile My Business Updates”

  1. Hooray for new review alerts! Finally!
    Your feature request from when Google My Business first came out 🙂

    I’m sure that more insights for calls and directions is a good indicator for Google focusing more on user experience signals for rankings in pack. Wrong phone number? Long wait (can they track this now, Mike?)? Off the pack you go. Wrong address for directions? Drop from pack.

  2. We have known for a long time now that Reviews are extremely important for Local SEO, and it’s about time Google helped out a little. Brilliant way for business owners to keep track of their local audiences and reviews.

  3. Great news that they finally enabled review notifications!

    That said, am I missing something? Following the steps to enable review notifications from my computer:
    ” 1) Sign in to Google My Business and choose your business.
    2) Choose My Business > Settings from the left-hand navigation ribbon.
    3) Scroll to “Receive notifications” and check or uncheck the box next “Reviews” to turn review notifications on or off.”

    …. but wait, I don’t see “Reviews” under Receive notifications. I only see Posts/Circles/Photos/Events/Communities. When expanding each, I don’t see any sub-nav to get to reviews either.

    Anyone else?

  4. Update:
    Just got off the phone with Google Support (btw, love that) and they said review notifications are currently NOT available – they were available in the past – but are not available now. Ugh.

    [anyone remember Lucy pulling the football away from Charlie Brown??…. I’m still the sucker that believes that things on Google will work.]

  5. Yes the notifications were coming through successfully for me. For me this is a great option however my only issue with this is typically when people use there phone for written communication they typically truncated there content. I am not sure how confident I would be with some of my clients using this option.
    On the lighter side, how funny would that be if responding to a review it ended with -“sent from my Ipad”

    As always, thanks for the article.

Leave a Reply

Your email address will not be published. Required fields are marked *

Comments links could be nofollow free.