All too many Places dashboard users are seeing this message of late: Account suspended. Make sure your listings meet the quality guidelines. Cathy Rhulloda of Avante Garden, a long time user and promoter of the Google Places and extremely knowledge about local marketing and the google Places Dashboard, was one of them. Her account was unceremoniously suspended despite a listing that was clean. This has happened to a number of listings of late in both the Dashboard and G+ Page for local environment. The problem however is that in the Dashboard the reinclusion process doesn’t work.
She reached out to Joel Headley via a G+ post and the forums where she noted: I logged into the Places dashboard last night and received a red message across the top saying ‘Account Suspended’. This listing has been verified for many years. Google photographers have even visited my flower shop (twice!) and shot our location. The images and tour are visible on our G+ page (under Photos -> View All).
Joel’s response on both G+ and in the Forums was illustrative and helpful:
Hey Cathy – account suspensions are best dealt over email. I sent you one. Hang in there, and we’ll get this sorted out.
I have run into several of these account suspensions over the past few weeks that appeared to be erroneously applied. In several the account was reinstated. In the other the client received the dreaded support email that the account could not be reinstated and to start a new account. It is not yet clear why support would say one thing and Joel the other…. we are still working on that.
From: ”Google Places” <email@example.com>
Date: January 30, 2013, 6:31:00 PM EST
Subject: Re: [#1209057108] Your Google Places Reconsideration Request
Thank you for requesting a review of your rejected listing(s).
Unfortunately, this process is no longer supported.
You may create a new listing that adheres to our guidelines in order to
show up on Maps.
If your listing shows as pending, please check on Maps to see if it is
live. In that case please be patient as we are currently overhauling the
reconsideration process. Please also have a look in the Help Center at
The Google Places Team