Understanding Google My Business & Local Search
Google Places Updates Guidelines Updates on PO Box Policy
Google has announced in the forums that they will update the Guideline to explicitly ban the use of PO Boxes in both line 1 and 2 of the address fields.
P.O. Boxes (and their UPS equivalent) have long been banned by Google for their use in the primary street address line of a listing. This came about due to the widespread abuses in the locksmith industry a number of years ago.
However, there are many businesses in rural America that can not receive mail at their primary location and Google has allowed the use of PO Boxes in the line two address field to accommodate them. Unfortunately this was open to abuse by spammers as well (I demonstrated how this hacked worked in late 2010 with the creation of Illusory Laptop Repair).
Early on in the evolution of Google Local, Google actually encouraged the use of PO Boxes by businesses that did not have a physical local presence. However their use quickly got out of hand.
Google first added the prohibition on the use of PO Boxes in 2009 after widespread abuses of the feature to create additional locations. In late 2010, after the November 2010 guideline update, they actively began removing rejecting listings that had PO Box in their first address line. Subsequently they added a nanny bot filter in the Places Dashboard that prevented the use of the words PO Box when creating a new Places listing that gave a Term Not Allowed error if the term were used.
In February of this year, Google went through several rewrites of the Guidelines to require that internal mail stops and office suites be placed in line 2 and this practice was reinforced by Google Places Community Manager Vanessa in her video summary last week.
The announcement in the forums that they will update the Guideline seems to have preceded the actual change to the Guidelines.
Here is the evolution of the guideline from 2009 till today with the changes highlighted:
|Do not create listings at locations where the business does not physically exist. PO Boxes do not count as physical locations.||Do not create listings at locations where the business does not physically exist. P.O. Boxes are not considered accurate physical locations. Listings submitted with P.O. Box addresses will be removed.||Do not create a listing or place your pin marker at a location where the business does not physically exist. P.O. Boxes are not considered accurate physical locations. If you operate from a location but receive mail at a P.O. Box there, please list your physical address in Address Line 1, and put your P.O. Box information in Address Line 2.||Do not create a listing or place your pin marker at a location where the business does not physically exist. P.O. Boxes are not considered accurate physical locations. If you operate from a location but receive mail at a mail box there, please list your physical address in Address Line 1, and put your mail box or suite number in Address Line 2.||(No change in wording, just a change in enforcement)|
Google will be emailing all businesses that still have PO Boxes in their Places listing and asking them to remove the PO Box information. If the change requires reverification by post card Google is asking that the business request assistance via the following Google Help Troubleshooter path:
Select: I tried PIN verification for a single listing ? Yes, the listing already appears owner-verified
Are you setting up a brand new Places listing?
Try creating and verifying the listing using your physical location. If you don’t meet customers at your address, make sure you hide your business location. Places may give you the option to verify by phone.
If you cannot verify using the available options, you’ll need to request a manual verification using this troubleshooter path:
Select: I tried PIN verification for a single listing ? No, I am attempting to verify my listing –> The status is not Needs Action –> Postcard –> Yes
Once you submit a request via the contact form, please give the Google Places support team up to a week to get back in touch with you via e-mail.
Note: Users with a “P.O. Box” in Address Line 1 or 2 should have received an e-mail by now explaining this policy change and next steps (via the e-mail associated with your Places account).
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