Adwords Express has generally improved since its initial nationwide rollout in January of 2011 and its name change in July of last year. It was initially dogged with poor targeting and huge spikes in monthly cost per click that often made their use untenable. I have continued to test it in a range of local situations and for some low dollar value campaigns in some markets it has worked very well. My relationship with Express has moved from wildly bipolar to only mildly bipolar.
One of the annoying aspects is the lack of control. For example Google adds review stars to your express ad and takes viewers directly to your Places page whether you want them to go there or not. The flip side of that is that they automatically provide click to call for your ads in a mobile environment. Another big downside is the inability to direct a user to a specific landing page. But it turns out to be a quick and relatively inexpensive local keyword research tool where it is sometimes hard to get a great list otherwise.
One of the big improvements has been the ability to create your own Ad Headline. Initially the product would ONLY show the business name in that field. The ability to correctly title your ad has improved targeting and increased the value of the ad for specific niches. But… and this is a big BUT …. along with that improvement Google is now apparently changing the ad title ON THE FLY. Not only are they changing the title to the business name they are shortening the business name to fit in the allowed 25 characters!
And Google does so without warning you that this might occur. As far as I can tell this behavior is NOT documented.
The assumption that Google knows best might be backed by reams of data, that doesn’t mean that I should not be given the option to either allow or disallow this behavior. Nor does it mean that Google should make these changes without asking my permission. Simplicity without explanation becomes duplicity in the eyes of the SMB.
Here is an ad that I recently found showing in the search results. Note the Ad Headline:
Here is the content that was created in the Places Dashboard: