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Understanding Google My Business & Local Search

Weird Google Places Bugs: The Smooshed Phone Number Bug

Update 5:00 PM EDT: Google employee Vanessagene notes in the forum: “Update: We have a handle on the issue now. Edits made from this point forward should not experience the phone number problem. As for the people that have already been affected, we’re still working on a fix for those accounts. We’ll keep you guys posted.”

Update 4:00: Joy Hawkins has reported in the forums that if you remove the phone number from the phone number field and add it back in and save the record, the display of the phone number will return to normal. I had to do this two times (where is that rubber chicken when I need it) for it to work. But it did work!

Update: I forgot to mention the important point that it seems to be triggered by updates to your Places dashboard!

Bugs keep cropping up in the Places Dashboard and Places. Yesterday I received the “No such State/Province in this country” message as did several other users. Today I am getting the “System Error – We’re sorry, but we are unable to serve your request at this time. Please try back in a few minutes” bug when trying to save a listing. I think Google Places Flu Season is upon us.

There are also at least four seven a large number of reports of a strain of bug not previously seen. Its official name: The Smooshed Phone Number Bug (otherwise known as SPNB1). It manifests itself by smooshing (a very technical geek term) your phone number together twice in the phone number field. The information is displayed in both Places and worse, on the main search results. Props to Linda Buquet for first pointing this bug out.

The bad phone number also manifests itself in the mobile search results and generates the obvious “Please check the number and dial again” response when dialed.