Google is every so carefully dipping their toes in the water of providing real support. They seem to be moving at the speed of the slowest glacier but they are moving.
One much needed customer support feature, pushing the reconsideration link directly into the dashboard, was first seen early last summer. The following statement has been in the Google Help files in regards to suspensions and rejections for quite a while:
What can I do? Edit your listing so that it adheres to our guidelines, then request reconsideration of your listing within your account.
Note: Reconsideration is not currently available in all accounts.
The feature apparently is slooooowly making its way across the claimed listings and will eventually be available to all. I finally ran across an account that had a rejected listing and included the link.
While you are waiting for your very own “request a review” link to appear in your dashboard you just get to look at screen shots:
Initial Message (Click to see larger):
Message once the Review is Requested (Click to see larger):
@Mike
Why was the listing rejected?
BTW, thanks for the update, I haven’t seen that yet.
Comment by John (52 comments) — February 18, 2011 @ 10:24 am
@mike have you had any response from the request yet? i have 2 clients that i have tried this with about 2-3 weeks ago and have no response.
Comment by Adam Marsh (9 comments) — February 18, 2011 @ 11:08 am
@John
It was not at all clear why the listing was rejected. It was within guidelines on every front.
@Adam
It sat for several weeks then came back rejected yesterday again.
Comment by Mike (2500 comments) — February 18, 2011 @ 12:53 pm
At first I thought this meant that we could now request “Reviews” to be scraped in from 3rd party sites…
Comment by Tyler Robertson (13 comments) — February 18, 2011 @ 4:18 pm
@Tyler
The Google Wording on this is ambiguous. In the help files it is referred to as a reconsideration request. I too, took a second look and realized the problem after I had written the article…. but it is what Google calls it so I left it.
Comment by Mike (2500 comments) — February 18, 2011 @ 4:21 pm
My favorite part is “Please allow for several weeks.” Several is used loosely.
Comment by Mike Ramsey (93 comments) — February 18, 2011 @ 4:34 pm
@Mike
Yes, it is the proverbial black hole isn’t it…
Comment by Mike (2500 comments) — February 18, 2011 @ 4:41 pm
That should read “Please allow several Months…”
Seriously, I have a clients listing that has been pending human review for going on 4 months now….. thank goodness the client has been with me for a long time and is very understanding.
Comment by Ken Santucci (3 comments) — February 18, 2011 @ 10:01 pm
Thanks for letting me know about this. Here’s hoping google continues this trend and provides more support.
Comment by David (33 comments) — February 20, 2011 @ 10:52 am
@Mike
That’s exactly what i’m expecting to happen to my client’s listing.
Comment by Adam Marsh (9 comments) — February 21, 2011 @ 12:22 pm
It is vague, but this is very newsworthy. It hints at a more positive future for Google Places. We’re not there yet…but at least there is some sense that we are getting on the road.
Comment by MiriamEllis (636 comments) — February 21, 2011 @ 3:11 pm
@Adam
Yes, it does little good if false positive IDs of guideline violations are not removed after the request and NO indication of the nature of the problem is given
@Miriam
Yes it is moving albeit very slowly. It has been sneaking around for 7 months… enough already, give us the darn link! And then put some people power behind the reviews so that nonsensical rejections don’t take place multiple times
Comment by Mike (2500 comments) — February 21, 2011 @ 3:31 pm
As a service provider, do you recommend administering client listings from your own account . . . or do you set up one account per client?
Comment by Gary Elley (2 comments) — February 22, 2011 @ 8:02 pm
@Gary
Each business should have listing in a different account for 2 reasons:
1)If the relationship ends the client can get access to the account
2)A violation in one listing or several listings won’t cause ALL to be suspended
Comment by Mike (2500 comments) — February 22, 2011 @ 8:16 pm
I notice my clients’ listings are rejected when there are multiple listings for the same business. I add a “suite” number to the address to one of them to determine exactly which is getting the traffic and views, and take the other down. Even this seems to trigger a “rejection” on occasion.
Google is taking their time in “reviewing” them for sure.
Did anyone else also notice that Google Place Pages do not include the “primary” picture at the bottom of the pages with the other pictures, as they used to? If you upload four, only the last three show up at the bottom of the info page. No big deal, but another change just the same.
Bruno Lucarelli
BCI Media
Comment by Bruno Lucarelli (1 comments) — February 23, 2011 @ 2:00 pm
mine was rejected this week after waiting more than 4 week for it
Comment by david (33 comments) — July 19, 2011 @ 5:03 pm