Google Dashboard Upgrade: Request a Review Link

Google is every so carefully dipping their toes in the water of providing real support. They seem to be moving at the speed of the slowest glacier but they are moving.

One much needed customer support feature, pushing the reconsideration link directly into the dashboard, was first seen early last summer. The following statement has been in the Google Help files in regards to suspensions and rejections for quite a while:

What can I do? Edit your listing so that it adheres to our guidelines, then request reconsideration of your listing within your account.
Note: Reconsideration is not currently available in all accounts.

The feature apparently is slooooowly making its way across the claimed listings and will eventually be available to all. I finally ran across an account that had a rejected listing and included the link.

While you are waiting for your very own “request a review” link to appear in your dashboard you just get to look at screen shots:

Initial Message (Click to see larger):

Message once the Review is Requested (Click to see larger):

Please consider leaving a comment as your input will help me (& everyone else) better understand and learn about local.
Google Dashboard Upgrade: Request a Review Link by

16 thoughts on “Google Dashboard Upgrade: Request a Review Link”

  1. @John
    It was not at all clear why the listing was rejected. It was within guidelines on every front.

    @Adam
    It sat for several weeks then came back rejected yesterday again.

  2. At first I thought this meant that we could now request “Reviews” to be scraped in from 3rd party sites…

  3. @Tyler

    The Google Wording on this is ambiguous. In the help files it is referred to as a reconsideration request. I too, took a second look and realized the problem after I had written the article…. but it is what Google calls it so I left it.

  4. That should read “Please allow several Months…”

    Seriously, I have a clients listing that has been pending human review for going on 4 months now….. thank goodness the client has been with me for a long time and is very understanding.

  5. It is vague, but this is very newsworthy. It hints at a more positive future for Google Places. We’re not there yet…but at least there is some sense that we are getting on the road.

  6. @Adam
    Yes, it does little good if false positive IDs of guideline violations are not removed after the request and NO indication of the nature of the problem is given

    @Miriam
    Yes it is moving albeit very slowly. It has been sneaking around for 7 months… enough already, give us the darn link! And then put some people power behind the reviews so that nonsensical rejections don’t take place multiple times

  7. @Gary
    Each business should have listing in a different account for 2 reasons:
    1)If the relationship ends the client can get access to the account
    2)A violation in one listing or several listings won’t cause ALL to be suspended

  8. I notice my clients’ listings are rejected when there are multiple listings for the same business. I add a “suite” number to the address to one of them to determine exactly which is getting the traffic and views, and take the other down. Even this seems to trigger a “rejection” on occasion.

    Google is taking their time in “reviewing” them for sure.

    Did anyone else also notice that Google Place Pages do not include the “primary” picture at the bottom of the pages with the other pictures, as they used to? If you upload four, only the last three show up at the bottom of the info page. No big deal, but another change just the same.

    Bruno Lucarelli
    BCI Media

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