When things go wrong with Google Maps, like all large scale systems, they go terribly wrong. Google Maps though, unlike most large companies, offers no mechanism for these problems to be fixed in any direct fashion.
While I understand Google’s desire to fix the big problems for large numbers of people first, there also needs to be a way for small people with personal problems that have been wronged to get their problem fixed. Currently the only way is to post into the Google forum, where a volunteer might bring an issue to Google’s attention and it may or may not get fixed. Is that the best that Google can do?
Here is my first example of Google Maps Customer Service Hall of Shame. This poster initially posted in the forums on August 9th. It was highlighted to Google at the time through their private Top Contributor system. This is the type of problem that is not really easily addressable by a volunteer nor should it be handled by a volunteer. It points out that forums are not the best place to get this sort of problem resolved. Here is the first posting from August 9th:
Here is the second posting from August 18th. Both postings were highlighted for the Google Guides so that they could possibly take care of the issue:
I think that this is the business listing being referred to:
I guess just can’t know whats going on in suburbia these days, can you?Google Maps Customer Service Hall of Shame - What goes on in your neighborhood? by Mike Blumenthal