In the past I have run a number of articles speaking to whether Local needed to be held to a higher standard. It has been like the Wild West in Local. One day brings up a case more bizarre than the next and one wonders if higher standards will be achieved and if so how.
Should business users have an easy way to contest reviews with Google? Should end users have an obvious way to report bad map data? Should Local Search Directories provide customer support?
From the point of view of the end user local searcher and the business listing user of Local what would you want in a Local Users Bill of Rights?