Understanding Google My Business & Local Search
Category Archive For "Reviews"
Access Your Local G+ Page with the New 5 Star Treatment
The new local result list display that was discovered today makes more sense when viewed in context of the newly updated Maps. Select the “Go to list of top results” link from the refinement pane and you will arrive at the new page. For those of you that don’t have access to the new Maps view …
Google Local Returns to a 5 Star System In New Maps
Along with a total revamp of Maps, Google has announced at I/O, the forum and their blog the return to a 5 star review system. You can request an invite to the new Maps here. From their blog post: Users who opt-in to the new Google Maps will now rate businesses on a scale that ranges …
Google Local Bug: Review/Plus Pages Not Loading For SAB Pages
Laura Behny of Attaboy Plumbing and at least one poster in the forums have noted what appears to be a new bug when clicking on the the “Google reviews” link in the pack results. Either a blank page is delivered or these very weird results are shown instead of the local G+ Page. It is …
Google Notes That Recent Review Take Downs Might Be Reversed
Jade noted in the forums that: Just letting you know that we’ve found a technical issue last week with reviews where some were incorrectly taken down. We’re working on fixing the issue, so sit tight! This was in response to the spate of reports of reviews being taken down last week in what appeared like …
The Pendulum Swings On Google’s Review Spam Filtering As Google Relaxes Filter
Google has announced in the forums that some of the reviews lost to their review filter will be returned. Apparently it will also be slightly easier for new reviews to be left as well. Last year with the rollout of G+ Local, Google implemented a much more aggressive review filter. Many businesses, particularly in certain …
Do Review Contests that Donate to Charity Violate Google’s Review Guidelines? Yes
Earlier this week when I reported that Review Contests Violate Google’s Guidelines, Dave Squires, Contractor’s Online Access asked this question HI Mike, In Seattle last year I was in local U when I asked Joel Headley during his presentation about indirect incentives. We have a system that provides an incentive to customers by offering to make a monetary donation …
Google: Review Contests Violate Guidelines
There had long been some ambiguity & contradictions around whether the Google Review guidelines prevented a business from having a contest or raffle to encourage customers to leave reviews. No more. Google has finally stated that drawings that involve incentives are not allowed. In response to a report in the forums of a contest that had …
Google Updates Review Content Policy
Google has just updated the review content guidelines to explicitly prohibit review stations AND employee reviews. The changes to the policy are noted in italics: For instance, as a business owner or employee you should not review your own business or current place of work. Don’t offer money or product to others to write reviews …
9 Questions To Assess Your Review Management Stress Levels
Actively engaging your customers in the review process and management of that process has its own sets of concerns. This is particularly true if you are too focused on certain areas of the process rather than others. Take this simple quiz to see what your Review Management Stress levels are and to measure where you …
The Customer (Or Was it Groupon?) Made Me Do It – Owner Review Responses at Google+ Local
Some things should just be left unsaid. This Gainsville auto detailing business obviously had troubles keeping their Groupon customers happy. It is unclear exactly who was to blame the business or the customers. It doesn’t really matter as the customers left a number of bad reviews. This business couldn’t leave well enough alone and decided to …
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