Understanding Google My Business & Local Search
Category Archive For "Reviews"
Google+ Local Reviews
Google + Local help files are now online. One of the big changes that has occurred with the rollout of Google+ Local has been the change to the Google review environment. Google is moving to the 30 point system developed by Zagat. If there is granular detail Google will show it. If there is not …
Google’s New Mobile Search Inadvertently Removes Review Button From Places Page
Google rolled out a very slick update to their iPhone App several days ago. Its fast and essentially makes Place page content almost instantly available. Google apparently upgraded the iPhone Safari app at the same and provided a similarly fast access to the Places data. Unfortunately as you can see in the Google screen shot …
Appeals Court Upholds $150K in Punitive Damages for 3 Fake Reviews
Eric Goldman of te Technology & Marketing Law reports out a recent Missouri Supreme Court ruling that upheld a jury award of $150,00 against an ex-partner that wrote 3 fake reviews on Yahoo & Google about his former business. The ruling should cause competitors leaving fake reviews to take note as it substantially eases the …
Positive Only Review Services Come Under Scrutiny in Main Stream Media
Bruce from Aim Marketing in Denver pointed out an article and an investigative news report that highlights a positive review only service posting positive reviews on behalf of their client’s customers . Essentially the Denver based service surveyed the clients post sale for a number of Denver businesses and posted 4 star and higher reviews …
GetListed Local U – Edmonton
If you are in Edmonton today, be sure to stop by and say hello. Here are articles that go into greater depth around the topics raised in my presentation: Reviews – Jumping Into the Void Slide 4 – Google FAQ on Review Issues And some of the ways they might get lost Slide 11 – Trust in …
Mid-Altlantic Innkeepers Conference Keynote
Monday, I am presented the keynote, Google is From Mars and You are From Venus – Or how I learned to stop worrying and love Google at the Mid-Atlantic Innkeepers Conference in Williamsburg. It was an incredibly well run and fun conference. Meeting with both aspiring and successful bed and breakfast owners was educational and inspirational. Although I think …
Google Places: Onsite “Review Stations” AOK with Google
Onsite “Review Stations” AOK with Google Several weeks ago, I attended a Google GetYourBusiness online seminar and I was surprised to hear the speaker strongly encouraging SMBS to install a computer at their places of business to use as a station where clients, immediately upon completing a transaction, could easily leave a review on their …
An Imagined Conversation with Google about Reviews, 29Prime & Sock Puppets
29Prime is easy to spot as a deceptive local seo company that preys on unsuspecting small business folks eager to “be on the first page of Google”. Like many low-life firms of their ilk, they have a number of “aliases” (aka 29Live, 29Maps, 29SEM, 29Search, Locallistings.com etc, etc.) they use to make tracking them a …
Review Management: 7 Tips on Avoiding Bad Reviews
In my presentation at Getlisted’s Local University seminars for SMBs, I note that there are three simple elements to a review management plan: Provide Great customer service Ask for reviews Avoid Negative reviews It used to be said that an unhappy customer would tell 10 people. Today an unhappy customer can influence hundreds if not …
Hit by Competitor Spam Reviews: The Plot Thickens
I seem to be mired in competitor spam reviews these days. The second bad review in as many weeks showed up this weekend on Barbara Oliver & Co. Jewelry’s Place Page. At first glance it appeared legit. The complaint, that it is pretentious to require appointments, is untrue and probably comes from a misreading of Barbara’s …
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