Ebook: Build a Better Business Using Customer Complaints

It’s been a blast building GetFiveStars. One of the things that I love the most is the support I get for projects like this new ebook. As you probably know while I think its important to “optimize your review process” I think it’s even more important for you to “optimize your business”. Every process, not …

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Bedlam Breaks Out in Google Q & A

Bedlam Coffee hit the news with a media frenzy over the owner ejecting Christian activists from his coffee shop. (To preview their Q & A on the desktop use this URL:  https://goo.gl/dkwi6h). With this event we have learned three things about Google Q & A: 1- It’s a $h!tstorm when a business gets into the …

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Hack: Seeing Google Questions & Answers on the Desktop

From a management point of view, one of the more annoying attributes of the new Google Questions & Answers product is that it is only live on Android via Google Maps and  in mobile browsers on iOS and Android. There is a are several hacks to allow you to see and respond to this feature …

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Mike B Around The Web

Here are some of my other writings, videos etc around the web: Something Amazing Happened On The Way To A Google Review – Google’s Question and Answers is a scary thing but when you have a great business and are asking your customers from reviews, good things can happen. Video: Last Week in Local September …

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LocalU Advanced Santa Monica

Local U Advanced is my favorite conference of the year. Not that I speak, or even that I contribute to the organization but because it’s a time and place where folks that are really interested in Local SEO and Local Marketing get together. And not just get together in a spirit of collegiality and sharing. …

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Mike B Around the Web

Here are other articles that I wrote this week that might be of interest: Google As the New Home Page – One Big Tactical Guide – This one had to percolate a long time and while I was writing Google kept changing the rules. Take a look and let me know what you think. Video …

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