Mike Blumenthal

One option in the new Contact Us process that appears to be an improvement is elevating a form to contest reviews. The form, previously buried, has in the recent past sent a review removal request into the queued email response system and typically generated a human and intelligent response. This contrasts with the pissing in …

Google recently upgraded their site wide Help pages with a new material design them and more context sensitive help. Today they have also changed the Contact US option available for My Business listings to attempt to segment certain problems and direct users back to the Help files. Depending on the issue chosen, the user will either …