Understanding Google My Business & Local Search
I did an interview in GPSBites where I was asked to muse on my background, the current state of mapping, the fate of PNDs & mapping companies and the near future of the intersection of mapping and commerce. Here is a snippet of a much longer interview:
2. You recently published your own survey which was designed to gather feedback from users of the new iPhone map application for iOS6. You stated that you did not believe the recent Apple maps issue was going to affect Apple sales, and in our view Apple must share a similar view as they went so far as publishing an apology on their home page which even recommended customers use rival solutions in the interim.
However, they certainly are facing some challenges. If you were heading up Apple’s cartography division, what recommendations would you make to the company on how they could improve the experience and application moving forwards?
I am not sure that I agree with the premise of the question. It assumes that Apple does not understand cartography and mapping. And that I have significant insights to provide to them.
Assuming that Apple is stupid or just uneducated is a dangerous assumption. Taking potshots at funky maps is an easy target. Remember it was not that long ago that Google was losing whole towns, repeatedly.
Mapping is hard. Apple knows full well how hard mapping is and they knew full well that they were going to have difficulties coming into this. When they announced Apple Maps in June 2012 I can not imagine that they would blow that marketing opportunity by announcing that their new Maps product had a “few” problems. NO they went ahead and presented it as the most innovative mapping product ever. Whether it is remains to be seen but in some ways they are where Google with mapping was in 2008, in some ways ahead of that and in some ways behind it. But to assume that they need my advice is to ignore a lot.
Apple has been a late starter in several industries that they ultimately succeeded in leading or developing a very strong market position. They came to the already existing MP3 player market with one device. Over the years as they developed the necessary skills they came to dominate that market. When they entered the phone business NO ONE thought that they could succeed. But their smart phone still sets the standard and has significant market share. They continue to grow their PC market share to a healthy position after being at death’s door in that market. So they know how to succeed as an underdog, how to build out the capacity AND knowledge, and plan for the appropriate growth when they enter an existing and competitive market.
Mapping is in some ways different but in many ways the same. It takes time to build up the institutional knowledge and the people necessary to compete head to head with the likes of Nokia/Navteq and Google. This knowledge can not be built over night and you can’t ramp up all the necessary efforts or staffing in one fell swoop.
Apple could have taken an easier way out of the mapping dilemma and their conflict with Google if they had partnered with TomTom or Mapquest, both of whom already had turn by turn apps working well on the iOS platform. They didn’t. Apple chose to go it alone. The real question that we need to ask (of Apple) is how much of the stack are they intending to own and of the parts that they don’t own, how are they going to get them up to the world class standards that they surely know that they need.
In choosing TeleAtlas, they chose a company with incredible underlying technology but limited resources. Apple has a history of making significant investments in their partners to gain a competitive advantage. By giving TeleAtlas access to the massive amounts of geo data generated by the iOS6 crowd Apple may just have provided TeleAtlas the information that both TeleAtlas and Apple need to compete.
We live in interesting times and Apple’s foray into Mapping promises to make it even more so.
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