Google Answer Box: Call 650-253-0000 For Support

When Dan Leibson showed me this Google Answer Box I thought either that the Google Answer Box had a wicked sense of humor or maybe, just maybe, it knew something that I didn’t.

Screen Shot 2014-09-14 at 7.51.26 AM

Given the recent court decision in Germany ordering Google to “stop ignoring customer emails and start offering a way to communicate with the company” I thought that perhaps they had implemented some form of systematic phone support. Given that Google had in fact implemented real support in Local was just possible across all of their product lines? Hope springs eternal when you are an optimist.

I decided I had better call and see. And after having to listen to the number for Adwords 3 times and getting to the end of the menu I thought- dam they did just say press 5 for support? So I did.

Spoiler: it was, for the most part,  a bait and switch.

As you can guess the Answer Box “don’t know nuttin”.

PS Whatever you do, DON’T dial zero thinking that you will get a human. The phone system has an even more wicked sense of humor than the search results.

Please consider leaving a comment as your input will help me (& everyone else) better understand and learn about local.
Google Answer Box: Call 650-253-0000 For Support by

13 thoughts on “Google Answer Box: Call 650-253-0000 For Support”

  1. Hi Mike,
    I got almost as much information dialing the 9 digits in your headline where you missed one of the “0”s. At least by dialing that way I didn’t have to wade through their voice prompts to understand that there was a disconnect somewhere in the promise versus the actual results. lol

  2. I listened to the Google ‘Support’ phone recording, and this is what I understood from it: “Advertise with us, advertise with us, advertise with us, work for us… or for God’s sakes hang up, because we are very busy here at google” 😉

  3. You can call them for support on Local Search Business Pages. Well, actually you click “Contact us” and put in your number and they call you right back. I assume you know that but just in case thought I’d add it.

  4. @Mike
    your correct about users not getting help from searching how to contact google. Actually I was looking for help and found your site, also trying to contact google, it’s quite easy to get lost even getting a way to email them through their site.

  5. My husband and I have not rec’d emails since11/24 on our 2 macs9desktop and MACbook pro. I have tried your google acct recovery and it doe not accept my passwords. I am 83 and not getting any younger!! Please give me someone to talk to.Joyce S. Hoerner

  6. WHY WAS THERE 47.99 TAKEN OUT OF MY ACCOUNT?
    I DO NOT DEAL WITH ANYTHING GOOGLE RELATED!

    03/31/2019 ATM Point of Sale Signature GOOGLE *CALIFORNIA GOOGLE *CALIFORNIA 650-253-0000 CA US $47.99

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