When Dan Leibson showed me this Google Answer Box I thought either that the Google Answer Box had a wicked sense of humor or maybe, just maybe, it knew something that I didn’t.

Given the recent court decision in Germany ordering Google to “stop ignoring customer emails and start offering a way to communicate with the company” I thought that perhaps they had implemented some form of systematic phone support. Given that Google had in fact implemented real support in Local was just possible across all of their product lines? Hope springs eternal when you are an optimist.

I decided I had better call and see. And after having to listen to the number for Adwords 3 times and getting to the end of the menu I thought- dam they did just say press 5 for support? So I did.

Spoiler: it was, for the most part,  a bait and switch.

As you can guess the Answer Box “don’t know nuttin”.

PS Whatever you do, DON’T dial zero thinking that you will get a human. The phone system has an even more wicked sense of humor than the search results.