Understanding Google My Business & Local Search
Google Local Announces Upgraded Phone Support
Last night Google announced that they had formally upgraded their Local listing phone support rolled-out in January to include data issues in addition to the previous phone support that had been added for verification issues. Commenters have previously noted that Google support personal had responded to requests for data fixes on the call line but the process is now formalized via the Help System Fix a Problem Troubleshooter.
While it is possible to get support without filing a “report a problem” first (by telling a little lie), Google has suggested that the problem is likely to be resolved more quickly if you file the report and only call if the issue has not been resolved in a week or so. I think that the reason for that is that the phone support person uses the same back end support infrastructure as the “Report a Problem” process.
To initiate a support call back select the troubleshooter: My listing has incorrect information, highlight the radio button for “Listing data, including title, address, phone, URL, “at a glance” terms, categories, hours, description, or coupons”, indicate yes to question as to whether you have reported a problem and click on the link to call us.
- Click to Call is available weekdays from 6am – 5pm Pacific Standard Time.
- Google “restrict[s] phone numbers to the US, US business hours, and English, the team should be able to work with any location where Google Places for Business is”
I am glad to see that, despite my initial skepticism, the call support system is being expanded to cover more problems.
Here is a screen shot of the My Listing Has Incorrect Information:
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