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Understanding Google My Business & Local Search

Suspension and Reinclusion on social G+ Local Pages

Update 4/22/15: Google has updated the URL for the page reinclusion request.

This is a good news bad news Google story. At least there is some good news.

The good news? It appears that Google has dramatically improved the messaging around a listing suspension on a merged social G+ Local listing and is offering a direct link to a reinclusion request within the context of the suspension notice on the local Google+ page. No more hunting around trying to figure out whats next.

The bad news? There are an increasing number of suspensions in the social G+Local environment and there are now TWO sets of rules (the Google G+ Local Places (?) Quality Guidelines & the User Content & Conduct Policy) that a business needs to comply with to be sure that the listing is in compliance. It isn’t always clear which guideline has been violated either. I suspect that language use that a lawyer might view as categorical, the algo views as inappropriate (ie drug cases or DUI).

Update 1:30 pm: More good news. This particular client that requested reinclusion yesterday, heard back already that they were accepted. Good that they heard so quickly and good that the news was positive. It makes me think that an algo has been unleashed that might be overly aggressive.


Click to see the reinclusion request form: