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Understanding Google My Business & Local Search

Google Places Experiencing Lost Listings

In Google local when there is big change you can always expect some extra “excitement”. Lost a legitimate listing or getting the “We do not support this location” inappropriately?

As Jason has notes below in his recent email below, several users HAVE contacted me about the issue and Google’s response: We are working hard to fix it soon. Boo on Google for the glitch but kudos to Google for clear & honest communication about the problem!

Hi Mike B –

I thought you’d find it interesting (perhaps for your blog, which this industry watches with baited breath) on a known Google issue it seems.  Here’s the thread.

Basically since June 1 / May 31, our listings just “disappeared.”  Both Podesta Baldocchi and Rossi & Rovetti Flowers in San Francisco.  We’re sort of fortunate to have somewhat of a good organic presence, though our hit volume is off almost 60%… so it matters to be on Google local.   I raised the flag and here’s an email I also received from them:


Re: [#1039831384] ,!RE:  Google Places for Business Help


Thanks for getting in touch with us about your listing not showing.

Unfortunately, your listing may have been dropped due to a technical issue that we cannot yet resolve. We hope to have a resolution soon for this issue, at which point we will be in touch with next steps to help you return your business to Google Maps.


The Google Team

I bet other people are enjoying this glitch.  It appears though to be very connected with the same software change they made when they made it imperative to use Google Plus as the tool to make reports.

Jason B.
Rossi & Rovetti Flowers