Understanding Google My Business & Local Search
Google Places Pages Are No More – But What has Changed?
Today Google announced the integration of business pages with Google + and the demise of their Google Place page. This is a change that has long been anticipated and one that simultaneously gives a business more control over their page AND dramatically enhances the review environment. Greg Sterling has a good overview of how specific details will change.
Effectively Google + has become a destination for local search and a shared local experience. And tasks that were accomplished on the Place Page like reviews will happen on Plus instead. This explains the missing review buttons on mobile and the desktop.
According to Greg Sterling “Not unlike some similar functionality offered in Foursquare, users will be able to sort and filter search results by several criteria, including “your circles,” which will reveal places “touched” by friends. Currently this means reviews and posts, but could extend to check-ins later.”
But while the display of the page has changed, many other parts of the local ecosystem at Google have remained the same. Google Places is composed of three parts; the business listing display, a backend management tool and a ranking system.
This change essentially moves the location of the business listing display, gives a business more control over the visuals and allows for more segmented social activity around reviews. However the current backend, the Places Dashboard will remain the primary location for input.
Here is what I posted at David Mihm’s recent article about the coming Place – Plus merger:
There is no doubt that Google is integrating (slowly) Places with the social backbone and the single login logic of their update. There has also been a trend away from highlighting the stand alone Place page… For example Google has pushed the Places result out the front page with the rollover option and made the Places page difficult to get to from Maps…
So when thinking about what is coming I segment Places into three components
1)The display (search result or otherwise)
2)The SMB management interface
3)The back end architecture that assembles Places listings, dedupes the list, attaches reviews to a listing (or not 🙂 )
Lets look at #3 first. This might be upgraded but it appears that the technology to automatically generate a business directory world wide will continue to persist and will survive any changes. Google is actively investing in the architecture with recent changes and tools & staff to fix the artifacts of its workings.
#1 – Certainly Google is interested in displaying search results where ever and when ever they make sense and can generate ad revenue. While Place Pages are perhaps being directly displayed less on the desktop they might still make sense in mobile. They most certainly would make sense in the context of Plus in the many ways that you point out.
#2 the Dashboard – It is likely that an SMB dashboard will continue to exist in some form or another. It will likely undergo a radical redesign so as to be able to provide a simple self service interface to Adwords, Analytics, Offers, Punchd etc. It makes all kinds of sense to add Plus to that mix for all the reasons that you point out. There certainly needs to be more reasons for SMBS to return to it but it seems unlikely that the primary interface for SMBS with Google will go away.
Essentially this has transpired. The Dashboard is still awaiting an update but Google has confirmed that it will remain the point of contact for creating a business listing.
The algo, while it will evolve to include more social signals, is still the algo and it will still rank businesses. It has been evolving right along but Google rarely throws away ranking algos rather they add and change the important elements.
As for the backend that assembles the listings, dedupes the list, merges similar businesses that too will stay. It is being improved and enhanced but over the past year signficant investments in this technology has been made and it will not disappear.
Google is still rolling out the change so the details of how all this will work are not yet clear. But they note “If you don’t yet have a Google+ Page for your business, we encourage you to create one now. And if you do already have one, hold tight for news on how to get it linked to your local listing.”
So while some has changed, and the change is important, it is incremental change and not revolutionary change. It is a change that will hopefully engage more businesses in claiming and keeping their “place” current and one that will hopefully engage more customers with the business.
But it is not a change that will fundamentally change (at least initially) how a business is ranked in the main search results nor how listings are created and assembled.
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Comments
89 Comments
Wow, these changes are becoming increasingly hard to keep up with. Hopefully this is the last one in a while. Am I the only one who still types in google.com/lbc to get to my dashboard? I wonder how many redirects that goes through now…
Mike,
Looks like Zagat reviews will become an even more visible factor and help with conversions.
Ive noticed for clients who we had a google+ page set up for that it is connecting nicely with the old google places already. Hope this helps out with reviews disappearing and duplicate listings! 🙂
Thanks for sharing,
John
Thanks Mike for getting this out so quick as I’d rather get your view than the bandwagon jumper’s.
I agree 100% w/ menachem in that these changes are tough to keep up with and business owners are still too busy making payroll so it’s business as usual I’m sorry to say!
Menachem is right, the rapid fire changes are difficult to keep up with. One has to wonder – why is Google deliberately creating such a chaotic situation? I have my theories, but I’m going to sit on them for now…
Also, I wanted to mention – just imagine what a mess it’s going to be when you’re trying to manage the new Plus+Places, but your login for each is different….
Hah!
I mentioned this last week in Syracuse.
This is the change which will move all the G+ resisters off the mark.
Very, very interesting.
I am skeptical of these changes, only because I am worried about trying to get clients on G+. I have a hard enough time trying to get small businesses to adopt Facebook and Twitter. I am concerned that the small businesses I work with will get frusterated with the lack of engagement they see with folks on G+.
Oh my. Indeed a lot of changes. I agree with the top two commentators, and to Will, who anticipated and spoke to these changes as has Mike!!! Kudo’s for predicting these changes.
Of curiosity and this is directed toward Will, I’d be interested in how you choose pictures for some of your clients. I’m also interested in the reviews for some of those clients
and the sea changes never seem to end.
For franchises and multi-location businesses, there is still a big gap. While we can (for the time being) manage business information through a bulk data file for franchises on Google Places, we cannot submit same business data to setup Google+ Local Business pages?
Any information on how to help businesses that are in this predicament?
Hey thank for the article. Do you know if the Google + page is automatically linked when you set it up and find it via phone number?
They haven’t been very clear about this in the months leading up to this.
Thanks.
Thanks for the round up Mike. I heard about the update this morning and raced to your blog. If the algo is going to continue to include social signals what do you think this means for the all mighty local citation?
Oh Google, you are driving me CRAZY! Can you please tell me how a dentist can have a Zagat review rating on their places page?
I have the same worries as Tim. One of my local clients (storage) has 400+ locations. While they have managed their local listings individually (via the Google Places bulk interface) their social media has existed @ an aggregate level (For example, one Branded Face Book Page, one Branded Twitter Account.)
Do you think we’ll be able to create one Google + page for a franchise type business and link it to all of the listings? Otherwise, I fear that my clients will either a) be forced to create (and manage!) 400+ Google + pages or b) Take a huge rankings hit!
I appreciate your thoughts!
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It is so hard to keep up and to run your own business. What will happen to all of the info and reviews on the Places page?
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How to get listed and transfer all the reviews to google plus?
Thanks.
Thanks for staying on top of this and sharing what you learn.
Looks like Google+ is showing only the first two categories that are listed in Places. The “owner verified” designation is also apparently gone. Perhaps it will be replaced by a link to the owner’s Google + page.
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Mike, we attended a little tutorial today at the Austin Google office that I wanted to share with you and the rest of the posters. I did a public hangout, sorry for the quality…my laptop doesn’t have the greatest video capabilities.
http://youtu.be/cWqG-Au-nQE
Enjoy!
Great breakdown of the days changes. My head is spinning as I still try to wrap my head around it all. I still think that the review system (new 30 point scale) is going to be very interesting in how it effects small businesses and their placement in local search.
I have a question now. My plus account is my personal gmail & my place page was with my business gmail. But I created a Business Plus page with my personal Google Plus account. Now that they are merged how to we connect the personal & business plus accounts?
[…] Google Places Pages Are No More – But What has Changed? […]
[…] See also Mike Blumenthal’s commentary at: Google Place Pages Are No More – But What Has Changed? […]
With this change you can see how serious they are in promoting Google Plus and trying to get more people to use it
It appears that the listings all have a “Is this your business?” and “Manage your page”.
I’m not seeing the old familiar “owner verified listing, just sayin!
Its a big mess, I took my business page setting, added Google + account, and now I lost my first page indexing. When I click on Maps, it appears there but without photosm reviews and everything else. Mess…. I am shocked that that a company like Google can do these modifications with so many issues.
Thanks for your input on this news. We’ve been intuitively encouraging *at least* a Google+ page to our small business clients who are social media-shy. Hopefully, this will give our suggestions a bit more backing. It will be interesting to see what happens next.
Thanks for the breakdown Mike – I appreciate your insights as to what this means for ranking.
The key take-away I see here is that sure a lot of things are changing, and while there will be some new opportunities, the fundamentals for ranking are still the same.
Of course we’ll have to watch this over time. Man is it going to be a challenge for the average business owner to learn and engage on Google+…
This makes me wonder if “Local” will just slowly disappear. Why have both a Google+ Business Page, and a Google+ Local listing? It would seem more streamlined to have everything in one place.
How to claim your existing Google Plus page?
Thanks “Jay” for the link to the video presentation; I found it quite helpful. I can see this is going to be messy. Multiple ‘sign in’ – ‘sign outs’ to work on different accounts is a hassle; perhaps a platform similar to AdWords MCC would help with this.
I spent the day changing arrangements I’d made to head to Vegas for some sun; but that’s out the window now. As a result, I’m just starting deal with this issue.
I, like many others, am wondering what to do with my larger client’s who are hesitant about having to engage in this type of activity. My understanding is that to have a Google+ Business Page, one needs to have a Google+ Profile first (similar to FB), so now I’m having to figure out who in the larger companies is going to have the Google Profile, the owner, the CEO, or the Business Manager? yikes!
@Greg
Something similar happened to me – fell out of places pages for main keyword search, checked my places page and all my reviews have just disappeared. Just checked it in the new G+ and it just says I dont have any reviews yet. I didnt have many – only 11 but they take friggin ages to get and now they have gone. So annoyed….
Dropped from 1st to 12 in Penguin update – lost all my big keyword traffic. Roundabout the same time I ran into a dupe content issue because of a small blogspot site which I synidicate snippets of my content to – hence lost all my long tail traffic and now this!
Think Googles trying to tell me something! Wouldnt mind if I had a naff site but its 200 posts of unique, original content published over two years. I have been killed by google over this last 5 weeks….
Have to get back on the horse somehow though – ho hum….
Basic question, as I am more a marketing person than tech savvy. I assume I can add new businesses via the Google Places dashboard, and that they will at least appear with the photos I upload on the Google Places search on iphones and androids.
It appears as if some photos have disappeared from the iphone listing for some businesses I set up about a week ago.
So another way to put my question is whether these changes basically effect the way a business appears on the desktop, or do they significantly effect the appearance of a listing on an iphone via Safari?
@Laura
No they shouldn’t significantly affect the appearance of the listing. Google may misplace things from time to time but the listing should show more or less the same.
As someone who shoots videos and uploaded them to Google Places I am very disappointed I can no longer put video on the pages. Why would Google+ no longer allow video?
@Joe
I don’t hink it is gone permanently and I don’t think it will be long before it reappears. I think they are redoing it.
Thanks for keeping us informed Mike. One thing I noticed that deeply concerns me is the reviews have lost their profile links. For months I have been tracking fake reviews in various industries such as Car Dealers. One way to see who is blatantly buying reviews is looking for patterns in the reviewer profiles and their past reviews.
It appears that many car dealers hire companies to immediately post 5 reviews everytime a bad review is posted. I have tracked the posters and unfortunately review spam is a huge problem in Google Places. I wonder why Google is hiding the review history of the review posters?
I hope they do not plan on hiding the reviewers past review history in the future. It is hard to believe reviews when many of them are fake.
Any thoughts on this??
@Jeffrey
Going forward users will need a Google+ account and theoretically will have to use their real name. Those reviews will be visible under their profile. You can see mine here.
But you are correct that all old review poster detail will be lost UNLESS the reviewers choose to use their same account to place new reviews. They will then be forced to make their name public and the history will reappear. In the meantime the scammers have gotten an “amnesty” on tracking the existing reviews.
Mike, I hope it’s not too long. I just spent a LOT of money on marketing material and upgraded video equipment. Thanks.
@Joe
The Google Place Page now the Google+Local page is the last page you should leverage your video, not the first.
YouTube is the world’s second largest search engine and video results from there show in the main search results so they are more powerful than a video that is buried on a Google+Local page.
They are also powerful on the client website.
That being said it is likely one of the first features that will be added.
@Mike,
Thanks for your response to my comment/question # 34. Here in Cabo, Google Places is not used nearly as much (mostly by hotels and restaurants). I am making a basic living adding new businesses, such as physicians, dentists, salons and restaurants and bars. The “Google has confirmed…” link to the small biz blog sounds a tad ambiguous to me and I am freaking out:
“Continue to manage through Google Places for Business
If you are a business owner, you should continue to manage your information in Google Places for Business. You’ll still be able to verify your basic listing data, make updates, and respond to reviews….”
They don’t explicitly say you can Add a new business listing. I did add some yesterday and today, received the phone verification, etc. and they are showing as activated but they are not yet published. You would place my mind at ease if you would confirm that they will in fact activate and publish the Google Places new business listings I am adding on Google Places Mobile. Google doesn’t do very good writing and I sure hope your interpretation is correct or I am facing destitution in our hurting economy down here.
They did nicely create some Google + Local pages for many of my older client businesses. It’s the creation of new client listings that I am worried about.
Gracias!
The most horrible feature in Google + is showing the reviews as “most useful”. My friend has a body shop business with 27, five star reviews and 2 one star, which were left 3 years ago. And they are showing up on the top as a default. He worked very hard to improve his work and people were getting happy. Now with the new Google + these 2 old reviews are showing on the top, is the most pathetic thing I ever seen. Yelp has a similar thing, the display as useful, but in the past 3-4 months, not 2 years.
Very upseting!
@Laura
Rest assured. They will in fact publish. There is some delay in the system (usually about 72 hours) between submit and it showing. I can’t guarantee that Google won’t screw your ability to make a living in some other way but not the one you currently fear.
As to the owner verified seal, Google ‘s Vanness said in her post that they are working on that.
@Greg
Thats a good point. Hopefully he has made a great owner response to the criticisms that would endear him to his future clients?
I am also assuming that if you had a few friends and employees go in and flag other reviews as “Most helpful” that those would float to the top. Let me know.
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Your information on google local plus is eye opening and educational. I am here because I am conerned since I will be signing up with a service that helps me list with local directories, google places, etcc and now google local plus…
Concerned about the following:
* should i set up still a google place page as well and setup a google local plus page as well
* how do I go about optimizing my totally new google local plus page never had a google place page before, any thoughts on how to optimize my new local plus page for the search engines for social networks as well…
@Ed
should i set up still a google place page as well and setup a google local plus page as well
For the time being, when you set up a page using the Google Places for Business dashboard it will feed data to the Google+ Local page that is likely already showing for your business in Google+. So yes you should definitely go ahead and set up the page and verify it. For the time being it will not show as claimed but it will be. The page that resides within Google+ has replaced the Place page that used to show in Google Maps etc.
The real question is whether you should set up a Google + personal account and then create a Google + Business page. (the terminoly is very misleading). This part is optional.
If you do set it up it will be a separate entity from your Google+ Local page until such time as Google merges them. That will be occurring over the next few weeks/moths.
If however you wait until they are merged you can also set your Google+ Business page at that time.
It is your choice. If I were you, I would set up all three things now on the same email address. And get familiar with the Google+ Business pages, perhaps do several posts, follow some people in your industry and become familiar with it.
That way once your two pages (The Google+ Business page & the Google+ Local page) merge you will have a head start.
Rest assured though if you do not create the Google+ Business pages now you will still be able to so after they merge.
You optimize your Google+ Local page the same way that you did the Google Place page.
My places page became google +, but photos are missing, how do I add them?
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Google merging something with G+ hmm. I wonder if their are ulterior motives such as gaining a market share in the social media sector. As much as I like Google their constant changes to algorithms make me wonder are they actually interested in creating good products of keeping the system just unstable enough to make 37Billion from Adwords. Anyways thanks for the post Mike
Matt
How to link videos to google + pages? There is no tab for videos. There is one on individual + account
GReg
The video functionality is broken. Google is planning on an upgrade/overhaul of the video upload capability at some point in the near future. Nothing to be done till then.
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