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Understanding Google My Business & Local Search

Google Places: Non-compliant Offers Being Rejected

Google has started rejecting Offers from Google Places for quality and policy violations. Business owners that have had Offers rejected will receive an email with a clear indication of which guideline was not satisfied. Offers that do not provide actual % discounts or dollar value off will be suspended. Google has upgraded their Google Help with a Troubleshooter Your Offers Form if an a business owner feels that an offer was rejected inappropriately. Here is a recently sent rejection email:

Date: December 2, 2011 5:27:40 AM EST
Subject: Important: Some of your offers on Google have been marked as suspended


Thank you for creating an offer for your Google Places page. We’ve found that one or more of your offers does not meet our guidelines. These offers have been suspended and are listed below. Your Google Places listing is not otherwise changed and remains active.

Offer with summary: Free Consult w/ Attorney, created: Dec 11, 2009.

Reasons for suspension:
Offer does not include a monetary discount or an additional good or service that is not normally included.

You can review the Offers Guidelines in the Places for Business Help Center here.

To create a new offer, visit Places for Business.

Offers that violate policy will be suspended. Please ensure that your new offer follows the offers policies listed in the Help Center. You cannot edit an offer once it has been suspended.

This message was sent from a notification-only email address so email responses will not be seen. If you have any questions, please review the Google Places for Business Help Center.

The Google Places Team


From the guidelines:

Your offer must be a deal.

Offers should provide a monetary discount or an additional good or service not normally included. We do not allow offers that are only promotional text or sweepstakes. We also do not allow free offers for products or services that are normally offered for free, this includes but is not limited to, free quotes, consultations, and inspections. Unacceptable Offer models include, but are not limited to:

”Best offers in the area. Call to receive your quote.”
“Discounted savings in all departments.”
“Enter now to win.”
“Call now for a free quote.”