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Understanding Google My Business & Local Search

When Google Places Doesn’t Work, It Really Doesn’t Work

Universities, hospitals, governments… it is often very difficult for them to get control of their listings in Google Places. Some of this is due to the claiming process and some due to the underlying nature of the way that Google assembles listing data. Regardless, when it doesn’t work, it really doesn’t work and, as this frustrated poster points out, could one day very well lead to a disaster. I was just too tired to post an answer in the forums to their query. Perhaps  one of you kind souls could help Frustrated UM out?

Yes, I’ve tried “edit” and I’ve tried “report a problem”.  Those functions are not working.  Here is what’s happening:

Many pages for the University of Montana have the wrong phone number on them.  They all have the phone number for Family Housing listed.  Therefore, Family Housing is being overrun with calls for Financial Aid, Human Resources, Mansfield Library, Registration etc.  They are also getting calls from people looking for Campus Security!  This has the potential to become dangerous.  Students are actually calling the wrong number trying to get to the Campus Police but are reaching Family Housing. Here are the locations that are wrong:

University of Montana: Financial Aid
University of Montana: Human Resouces
University of Montana: Campus Security
University of Montana: Registrar
University of Montana: Native American studies
University of Montana: School of Law

I’m sure there are more.  All of these have the same phone number listed (406) 243-6030, which is for family housing.  I’ve tried using the edit button and the report a problem button.  I’ve followed the steps but all I get back is an email that says “Thank you for updating Gizzy Pool”.  and then later another email saying “We could not update Grizzy Pool, the information could not be verified”.

I did not try to update the Grizzy Pool page (and it should say Grizzly Pool by the way).  I can get no other response.  What should I do?

Again,  before anyone tells me to try the Edit or Report a problem route, I’ve been trying for nearly 2 months with no other response except the Grizzy Pool emails