Google Maps Desperation: What advice would you give?

I post in the Google Maps Help forums and regularly receive emails from other forum readers. I received this one yesterday asking for advice.  Hi Mike, I wanted to thank you for your contributions to the various, un-centralized (Mapspam) threads on Google about this topic. In a way, it seems like you are the only …

Continue reading

Why does Google Have the Maps Support Forums?

Miriam Ellis has anecdotally documented the frustration that business users feel with Google once they arrive at the Maps Help Forum. The incredulity that smb’s have at Google’s apparent lack of customer support is summed up in these few quotes (amongst the 65 or so that Miriam has documented): – Google really likes to keep …

Continue reading