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Understanding Google My Business & Local Search

Microsoft’s TellMe Spams Google with Bogus Tech Support Number

I saw this posted in the Google Help Forum thread Google is Merging Map Records and wondered if she knew something that I didn’t:

hmcx2
4/29/09
We tried the Google Technical Support people (Julie & Billy, the supervisor) at 888/882-7114. They sounded like they could fix the problem but only if we paid $35.00. Since we never requested that our listing be merged (in fact, we actually never even placed the listing – they said maybe a phone company had listed it on Google) it seems unfiar to charge us.

If anybody finds ANY route to contact somebody at Google to fix this – please post the info – be it phone number, email address or postal address.
—-
Maps Guide Adam
Google Employee
4/29/09
Please note that we don’t offer telephone technical support for LBC listings or other issues in Google Maps. If anyone claims to be able to fix this issue, for a fee, please *DO NOT* pay them. They are not representatives of Google.

Now Adam’s answered was obviously correct but this definitely piqued my curiosity so I began the hunt and searching (where else?) on Google I came upon this incredibly (and unintentionally) ironic post; And we thought Microsoft was the Evil Empire? where author Pamela notes:

So, after time and time of looking through insulting, tedious, no-result in sight surveys, I decided to call (and yes, there’s no phone number available to the naked desiring eye) 1-800-555-1212. I got connected to: 1-888-882-7114. This number gladly shared through a recorded voice that Google was happy to help, they were open 24/7 and guess what? FOR ONLY $2.99 PER MINUTE (was this a 1-900 number?) I could TALK TO SOMEONE. I even got the first TWO minutes for no cost.

Wait. A. Second. You mean to tell me, that I have a problem, and you are willing – YOU GOOGLE – to help little old me for only $2.99 per minute? O.M.G. That is so generous of you. But how do I pay thee, so generous one?

So I called 1-800-555-1212 and TellMe (owned by Microsoft no less) answered: “Please say the name of the listing you want” in a pleasant computer voice. “Google” I said and TellMe responded that the “here’s the number for Google Technical Support 888-882-7114“.

I of course tried calling Google Technical Support. For $2.99 I was ready to pull out my credit card and see which problems they could solve. Unfortunately they were not in and my call was forwarded to 352-264-0014 and the mail box was full.

Dang and I thought I was so close to actually being able to call Google Tech Support….and what do I get? Microsoft’s Spam! Would someone please tell Microsoft that Google does not have technical support?

You have to love local.

Here is a recording of my call: Recording of Tellme Intereaction (mp3)