Google has in the past conflated two records but this is the first I have seen a record being confused with its own older version. I sympathized with Nivek’s lament in the Google Maps for Business Group:

TOPIC: Hours duplicated, can’t remove the incorrect set
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= 1 of 1 =

Date: Sat, May 3 2008 12:13 pm
From: nivek

The hours for my business are listed twice and I can’t remove the incorrect set or hours. The set of hours at the top are incorrect:

Google Maps: Dog Daze Puyallup Wa

When I update our hours, it only updates the bottom set, which is the correct set of hours.

I don’t know how to fix this.

Any assistance is appreciated.
Thank you.

Nivek, Dog Daze Natural Pet Market – Puyallup, Wa.

I would respond:

Dear Dazed in Puyallup:

Do not let this set back affect your self image. You have done nothing wrong here. You will not be able to fix this yourself, you will need the help of the others involved in this unfortunate situation. Things happen to data, what it is though just isn’t clear.

I would go back to Google and explain your plight but remember you are not to blame in this situation. If after 7 or 8 pleas they have not yet responded be assured that sooner or later the record will probably straighten itself out. Remember you are but one record among 13 million or so and keeping all of that data straight is a difficult job.

Mike