Understanding Google My Business & Local Search
The Good and the Bad of Google Maps
On 1/20/07, I wrote on the Google Blog:
Jen (Google Map Guide)
We work with a local restaurant that when viewed in Google Maps has but
one review from CitySearch dated September 2005.
There have been a number of subsequent customer reviews posted on this
restaurant at CitySearch, Yahoo and Yelp since May, 2006 and later but the
review information at Google has not been updated.
As a small business owner, they understand your use of reviews to
provide reader guidance. However, they are concerned that Google has
not conscientiously updated their information.
On 1/30/07 Google responded:
I completely understand your local restaurant’s concern about the most recent reviews not appearing with their business. At this time, I can’t tell you exactly when we’ll be getting those new reviews into Google Maps, but I can assure you that we are working to provide the most up-to-date data that we can. The best I can do at this time is ask your client to be patient, and let them know that more recent reviews should be appearing shortly.
JenIt’s good news and bad news…which one do you want first?
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