Last week Google while rolled out new Talkbin features and also reduced its price for the month of December by 80% The monthly price for the anonymous feedback service was lowered from $25/mo per location to $5/mo. per location. Tonight in my inbox I received notice of an new promo, pricing the product at $1/mo. per location…. a 96% reduction.
The product, a very slick text based customer feedback tool, is positioned by Google as the next generation of customer service and at a dollar a month becomes a no-brainer for any bricks and mortar business looking to improve customer feedback.
Sign me up. Thanks for posting this Mike. What a great way to collect customer feedback.
I didn’t read the whole thing. Is it “just” a two-way messaging system for your customers? Or is it also an avenue for the customer to leave reviews?
Comment by Jim Jaggers (16 comments) — December 13, 2011 @ 11:31 pm
Jim – it’s a private, two-way communication channel. There’s nothing to prevent that communication from including reviews (providing feedback is one of the primary ideas), but those reviews are not public and not attached to a Place page, for example.
Comment by Matt McGee (39 comments) — December 14, 2011 @ 1:18 am
[...] December 13: As Mike Blumenthal reports, Google is offering Talkbin at an even steeper discount: just $1 per month per location. Use the [...]
Pingback by Google Promotes Talkbin With 80% Price Cut For Small Biz Owners — December 14, 2011 @ 1:20 am
I guess it’s nice that it’s finally $1, but there are slicker solutions out there such as OwnerListens that are free! Not at as many locations yet but looks great – I’ll prob go with it for my restaurant even though this $1 price tag is a “96% reduction”.
Comment by Will K. (1 comments) — December 14, 2011 @ 2:54 am
We signed up for Talkbin and used the betaselect code, could not find mention of expiration anywhere and we did look. We shared it with a friend and they just responded that when they signed up the website is now showing an expiration of 12/31/11. Two weeks doesn’t give you very long to test out something like this.
Comment by Jake (16 comments) — December 16, 2011 @ 11:19 am
@Jake
When I read the flier:
To thank you for your early interest in TalkBin we’re giving you TalkBin for just $1 per location per month (normally $25 per month). Just sign up with promo code BETASELECT before 12/31/2011 to get started.
The $1 pricing doesn’t end just the opportunity to procure it does. Not sure if that is the case
Comment by Mike (2500 comments) — December 16, 2011 @ 12:09 pm
[...] hope that it sees the light of day sooner than Google’s last local purchases of PunchD and TalkBin. Please consider leaving a comment as your input will help me (& everyone else) better understand [...]
Pingback by Google Acquires Incentive Targeting For Coupon Programs | Understanding Google Places & Local Search — November 28, 2012 @ 3:03 pm