Ebook: Build a Better Business Using Customer Complaints

It’s been a blast building GetFiveStars. One of the things that I love the most is the support I get for projects like this new ebook. As you probably know while I think its important to “optimize your review process” I think it’s even more important for you to “optimize your business”. Every process, not …

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Bedlam Breaks Out in Google Q & A

Bedlam Coffee hit the news with a media frenzy over the owner ejecting Christian activists from his coffee shop. (To preview their Q & A on the desktop use this URL:  https://goo.gl/dkwi6h). With this event we have learned three things about Google Q & A: 1- It’s a $h!tstorm when a business gets into the …

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