Is Google My Business Cutting Back on Live Support?

Two weeks ago I saw that Google had eliminated a public Help file URL from which a user could contact Google My Business support. This evening I saw this Tweet from Miriam Ellis: Hey @GoogleMyBiz, been on hold on your phone support for half an hour. Anyone manning Twitter right now? — Miriam Ellis (@Miriam_Ellis_) …

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Local U Deep Dive: Bricks & Mortar Key Performance Indicators Case Study

This week’s Deep Dive at LocalU, with Mary Bowling and myself, looks at the data behind a discussion between by myself and David Mihm for StreetFight magazine about Key Performance Indicators (KPIs) and local. We dig into the details of a case study for a single location and ask the questions: What are the critical KPI’s for a location-based business? How can …

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