Understanding Google My Business & Local Search
Entries Published On June, 2012
What Should Your Business Listing Categories Be in MapMaker
A client asked me to advise him on the best way to handle the categories in the MapMaker listing for his business. I felt that the question deserved a thorough and comprehensive answer so once again I turned to Dan Austin, MapMaker contributor and expert, with these questions: What is the best practice for adding …
The Sound of Trouble Knocking – A Call from Google Places India
When Google wants to verify information about a business and when unable to verify it in a fully automated way, they have someone call that business. The calls can result in suspensions and removals from the index (“We do not support this location”). The call may be precipitated by a change you made to the …
A Step By Step To Recover Your “We Currently Do Not Support This” Location in MapMaker
Pending Google’s recovering listings that had been erroneously removed from the Local index, Google advised businesses that they could try to recover the listing themselves via MapMaker. Jeff Maltz asked the question as to the specifics of how this was to done. I thought the question deserved a thorough and technical answer so that others …
Traveling Monday Thru Thursday
There will be a full schedule of interesting posts this week. However I will be traveling, speaking and consulting. My ability to respond to comments, questions and feedback will be limited. So feel free to chime in if you get the chance to keep the conversation flowing.
Google’s Worst Customer Service EVER – An SMB Tale of Woe
Dan Wakefield runs YardRents.com, an innovative Portland based tool rental firm that directly delivers yard tools to homeowners for their use. His firm, being a service business with his address appropriately hidden on Google Places, suffered the “We Do Currently Do Not Support This Location” problem that inappropriately removed businesses for the second time in a month (yes Google suffered …
Why Google’s New Policy on Professional Practices & Practitioners Makes Sense
Apparently Google+ Local (aka Places) has finally established a firm policy on how to handle Medical/Legal Practice and Practitioner listings that now requires that both the practice and the practitioners be listed. Linda Buquet has taken a Sky is Falling attitude to the change: Big departure from what we are used to and this could …
The G+ Merge Has Started: Google Now Processing Manual Merge Requests
Google is now processing manual Merge/Verification requests that were made to expedite the integration of the Google+ Local and the Googe+ Business pages. I assume that the bulk of merges have now begun. I and several others received this email in the last few minutes (just before 3:00 pm EST): Hello, Congratulations your Google+ page …
The Over Promise, Under Delivery Of Google’s G+ Signup Nagging & What it Means
Google is on a mission. If you have been in Siberia studying methane emissions from tundra ponds, you might not have noticed. Otherwise their incredibly aggressive nagging to get you to get a G+ account may have seemed like an ever present specter in your daily Google jaunt. This nag, brought to my attention by …
Google’s Worst Customer Service Response EVER
Several week ago a large number of mostly service area listings started receiving the dreaded “We currently do not support the location” message. At the time Google noted that “your listing may have been dropped due to a technical issue that we cannot yet resolve. We hope to have a resolution soon for this issue, …
Google for business Forum Update: Photos Uploaded in Dashboard May Take 1 Month To Appear
Jade, in her first ever solo video, makes it short and sweet. The new that you need to be aware of is that photos that you upload and were uploaded via the dashboard will experience interminable delays. Summary if you don’t want to watch: 1-All links to your old Places listing links will now redirect …
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