Mike Blumenthal

This person posted this detailed log of his efforts to resolve his merged business before the new unmerging repair process was in place in the Google Help Forums. He had previously posted this information at Linda Buquet’s blog as a counterpoint to her article about improving Google customer service. It very much reinforces the issues …

Google’s problem solving paths for fixing things that go wrong with a business listing have always been confusing. There are a range of possible options (Report a Problem, MapMaker, Troubleshooters, Places Dashboard) to fixing a problem  and there is the temptation to keep trying one after the other in an effort to get the problem …