Mike Blumenthal

With Apple’s announcement of the release of the new iPhone 4s and iOS5 came the expected announcement of the tight hardware and software integration of their Siri natural speech technology. It appears to be integrated at the highest level of the user interface. Mobile search on the iPhone has been broken. Google offers up voice …

To reinforce the critques in the article I republished from March 2009 about the Google Places customer service experience, I wanted to show a typical, current Dashboard screen shot. The screenshot demonstrates both the lack of meaningful help and the problems that still exist with seeking it out by the small business person. *** I …

Google has recently upgraded their help files and are receiving kudos for their effort. I find the effort, while laudable, very little and very late. I still find the whole Google Places “customer service experience” sorely failing at its primary task: convincing business owners that they are appreciated for something other than their credit card. …