Understanding Google My Business & Local Search
Entries Published On August, 2010
Responding to Negative Reviews – Your Prospects are the Real Audience
Things though can go wrong with the response process if your business does not have a good response plan in place. To get a sense of how far wrong things can go when an SMB decides to respond to negative reviews see Inc’s You’ve Been Yelped detailing how bookshop owner Diane Goodman, was “booked for battery …
Google Upgrades Google Places Monthly Performance Update
Allowing SMBs to add responses to reviews posted on Google Maps is not the only olive branch that Google is handing to businesses. They have also upgraded the monthly Places Account Performance Update to include more information, to educate and market new features and to promote their Tags product. The report is very useful as …
How Google Has Handled Reviews Reflects a Long History of a Tin Ear and Little Action
Google’s recent introduction of the ability for SMBs to respond to reviews is a welcome and surprising turn of events in the Places arena. Reviews have long been a sore point with businesses that often feel wronged by the review procedures at Google. Many SMBs think of the current arrangement as unfair and they rarely …
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