Hi Miriam

Well I am not sure that you are talking to the right person about best use cases with this technology. I, like you, seem to exist outside of the mainstream consumption cycle. Also I see most of the current phone technology that we are familiar with as having a woefully inadequate interface for most things.

Here is the case that Lauren seems to be going for using QR codes:

Asian consumers are already doing all of the above and more with two-dimensional bar codes that come in many varieties. QR (or Quick Response) codes, which are the standard in Japan, embed several hundred times more information than a traditional bar code, and people can scan posters, print ads, and business cards to get additional information about movies, products, concerts, music, and even one another. Rishad Tobaccowala, chief executive of Denuo, a unit of advertising agency Publicis Groupe, points out, “People have their phones with them all the time. They like using them, and handsets like the Apple iPhone are getting people used to getting more with their cell phones. They want instant access and a way to look up information while they are out and about.”

The codes are appearing in newspapers and magazines and on billboards. In the States, Polo Ralph Lauren is pioneering the use of this technology in the fashion field. When people scan items that appear in ads—the US Open tennis tournament will kick off an initiative that includes billboards, banners and print ads marked with codes—they are connected to an e-commerce site where they can shop directly from their phones, view the collections and even read this very article within RL Magazine.

Thus they envision using the phone to integrate offline and online transactions….you would make the buying decision looking at the ad in the traditional media, scan the code and be immediately taken directly to the purchase point on their mobile web via the cell phone browser. So they are not envisioning a full blown browse and purchase scenario but a more limited one where the phone is used to just close the transaction.

So their use case seems to be predicated on fulfilling the desire created by the offline ad with the ability to immediately pay for the item…

We live in a society that is not defined by “essential” as you or I define it. I suppose if it captures customers and captures dollars then Lauren would define it as essential….whether it will be that compelling to the bulk of Lauren customers remains to be seen.

Mike

One other compelling use case for all businesses would be the ability to measure offline advertising accurately. That would be something…but as to something I have to have right now?

I would never say never as consumerism has many different allures…who would have thought I would have Buck Rogerish access to email on my cell phone or able to access my Google Reader while standing in line waiting for the bank teller…

I know, I know….sitting in the airport lounge, bored, waiting for a crowed cramped airline and I get a text that says….hit 7 (or whatever) and we will give you extra leg room for free!…now that I would take.

Mike