Understanding Google My Business & Local Search
Google Maps Click to Call now live
On November 2, I noted a beta of the Google Maps Click to Call feature. The feature is now live and out of beta on Google Maps listings. To see the feature you must be in the list view. It works flawlessly, asking your phone number, dialing the listing and then ringing through.
According to a poster on this site Google’s Click to Call service is provided by VoIP, Inc.. That has not been verified. Their website can be viewed here. It was reported in January of this year in a number of on-line journals that Google was using their services for the beta.
Now we all wait for Google to move this feature onto their main organic results page so that it is truly useful and not just a very cool technology that most people can’t find. Typical users rarely make it into the Google Map listing area and they miss out on coupons as well.
Although if it is active on Mobile Maps that would make it accessible and useful. If someone verifies this feature on your cell phone let me know how it works.
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[…] I and others (see Bill Slawski’s posts) have lamented the step child stature of Google Maps and Google’s apparent unwillingness to push it out to the consumer. It has always seemed to be such a valuable service that was hidden away and hard to find. Greg Sterling talked of the difficulties with the Coupon feature. I have noted how hard it is for a business to find their way into the Local Business Center. The Google Maps new Click to Call feature may be the feature that signals the tipping point in its adoption. […]
[…] Just as important are the things that haven’t been added or changed: 1. The coupons have not yet been rescured from obscurity and placed on the front page 2. Click to Call did not claim a place in the OneBox 3.While the highlighting of reviews may be more agressive, Google is still not updating reviews very frequently.This seems problematic. « When does the future happen […]
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