Today on the Google webmaster blog Google has announced upgraded Schema support for additional phone types and detailed specific recommendations for using Schema.org on location pages. It is unfortunate but Google did not include a new schema for call tracking. Obviously this granular detail is useful for achieving more accuracy in Knowledge Graph answer boxes. From the post:
Four types of phone numbers are currently supported:
- Customer service
- Technical support
- Billing support
- Bill payment
For each phone number, you can also indicate if it is toll-free, suitable for the hearing-impaired, and whether the number is global or serves a specific countries. Learn how to specify your national customer service numbers.
The recommendations for location pages do not seem new and reinforce what many have been saying but they do clearly articulate what multi-location store finder pages should look like:
- Have each location’s or branch’s information accessible on separate webpages
- Allow Googlebot to discover and crawl the location pages
- The location information should be presented in an easy-to-understand format
- Use schema.org structured data markup
- A note about mobile-optimized websites: many users access location pages using their smartphones. In addition to the specific guidelines above, make sure that your site is optimized for smartphone devices, and that the information you share on the location pages is easily consumed on smartphones.
The note to be sure that information is presented in a way easy for the bot to understand bears repeating as many corporate sites create pages that are too complex: