{"id":19403,"date":"2016-06-29T09:34:30","date_gmt":"2016-06-29T13:34:30","guid":{"rendered":"http:\/\/blumenthals.com\/blog\/?p=19403"},"modified":"2016-06-29T09:42:51","modified_gmt":"2016-06-29T13:42:51","slug":"8-steps-for-dealing-with-customer-complaints","status":"publish","type":"post","link":"https:\/\/blumenthals.com\/blog\/2016\/06\/29\/8-steps-for-dealing-with-customer-complaints\/","title":{"rendered":"8 Steps for Dealing with Customer Complaints"},"content":{"rendered":"

I have just added another post in the Complaint Series<\/a> at GetFiveStars:\u00a0\u00a08 Steps for Dealing with Customer Complaints<\/a>.<\/p>\n

I put together a concise\u00a0guide to help you create a plan for complaint resolution. And that is something I really think you should do, put together your own plan. When the s%^t hits the fan, it will give you a play book to reference to avoid the many pitfalls that can get in the way of a good outcome.<\/p>\n

But not all businesses and not all complaints fit neatly into the guide I provided. In fact there are many situations where the person handling the complaint just can’t act to resolve the issue. What then?<\/p>\n

\"\"<\/p>\n

For example imagine you run an insurance agency that has prices set by corporate. And you get a complaint about pricing from sweet little old lady\/gentleman on a fixed income, over which you have no control? I would imagine switching out step 7. \u00a0Perhaps in stead of \u00a0“Act to resolve the situation” the agent \u00a0should\u00a0“Advocate for the customer” and take their complaint back to corporate.<\/p>\n

I would love to hear where and when you think the 8 step complaint guide<\/a> that I provided might break down and not work; what are the exceptions? what are the alternatives?\u00a0How would the steps in your plan or imagined scenario be different?<\/p>\n

Here are the previous posts in the series in case you want to see some of the data that informed by guide:<\/p>\n

    \n
  1. SURVEY: How Quickly Should A Business Respond to a Complaint?<\/a><\/li>\n
  2. \u00a0SURVEY: Are We As Good As We Think We Are?<\/a><\/li>\n
  3. SURVEY: What Happens When Things Go South? You Lose More Customers Than You Ever Know<\/a><\/li>\n
  4. Survey: 8 Things That Really Cause Consumers to Complain<\/a><\/li>\n
  5. 5 Good Things About Customer Complaints<\/a><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    I have just added another post in the Complaint Series at GetFiveStars:\u00a0\u00a08 Steps for Dealing with Customer Complaints. I put together a concise\u00a0guide to help you create a plan for complaint resolution. And that is something I really think you should do, put together your own plan. When the s%^t hits the fan, it will …<\/p>\n","protected":false},"author":262,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"class_list":["post-19403","post","type-post","status-publish","format-standard","hentry","category-reviews"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t