{"id":19370,"date":"2016-06-13T15:11:21","date_gmt":"2016-06-13T19:11:21","guid":{"rendered":"http:\/\/blumenthals.com\/blog\/?p=19370"},"modified":"2016-06-13T16:56:44","modified_gmt":"2016-06-13T20:56:44","slug":"getfivestars-survey-what-happens-when-things-go-south-you-lose-more-customers-than-you-ever-know","status":"publish","type":"post","link":"https:\/\/blumenthals.com\/blog\/2016\/06\/13\/getfivestars-survey-what-happens-when-things-go-south-you-lose-more-customers-than-you-ever-know\/","title":{"rendered":"GetFiveStars SURVEY: What Happens When Things Go South? You Lose More Customers Than You Ever Know"},"content":{"rendered":"<p><em>You would hope that most customers would speak up and communicate the\u00a0problems\u00a0that they experienced. Unfortunately that\u2019s not what happens. Most of them will just remain quiet,\u00a0you never know of their problems or dissatisfaction and they stop doing business with you.<\/em><\/p>\n<p>In my <a href=\"https:\/\/www.getfivestars.com\/blog\/survey-happens-things-go-south-lose-customers-ever-know\/\">third post in the Complaint series <\/a>(soon I will be getting complaints about the many posts&#8230;.) I address the question of how many people in fact do complain when things go wrong and how many would if you asked&#8230;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.getfivestars.com\/wp-content\/uploads\/2016\/06\/Screenshot-2016-06-06-16.19.08.png\" width=\"1326\" height=\"689\" \/>This is the third post in the series. Previous posts included\u00a0<em><a href=\"https:\/\/www.getfivestars.com\/blog\/5-good-things-customer-complaint\/\">5 Good Things About Customer Complaints<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.getfivestars.com\/blog\/what-makes-consumers-complain\/\">8 Things That Really Cause Customers To Complain<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You would hope that most customers would speak up and communicate the\u00a0problems\u00a0that they experienced. Unfortunately that\u2019s not what happens. Most of them will just remain quiet,\u00a0you never know of their problems or dissatisfaction and they stop doing business with you. In my third post in the Complaint series (soon I will be getting complaints about &#8230;<\/p>\n","protected":false},"author":262,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[],"class_list":["post-19370","post","type-post","status-publish","format-standard","hentry","category-google-plus"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"You would hope that most customers would speak up and communicate the problems that they experienced. Unfortunately that\u2019s not what happens. Most of them will just remain quiet, you never know of their problems or dissatisfaction and they stop doing business with you. 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