Lately, having had some terrible customer service experiences with some big brands, I have been thinking a lot about complaints and what they mean to the consumer and the business.<\/p>\n
Complaints are so very different from\u00a0a bad review and the appropriate responses are different as well. And I know when I ran a bricks and mortar store how painful they were as well.<\/p>\n
So I am asking you for some help from you. Here are some questions that you might answer for me:<\/p>\n
Do you have any anecdotes about the good, bad and ugly of complaints vis a vis your business or businesses you deal with?<\/p>\n
Do you have suggestions on how you handle complaints?<\/p>\n
If you are agency do you value add your client relationships by helping them navigate the complaint waters?<\/p>\n
How do you see complaints as different than and the same as reviews?<\/p>\n
What do you think are the key bullet points when thinking about responding to complaints?<\/p>\n
And you are welcome to send along anything about complaints that would add to the conversation. Don’t feel limited by my suggestions I just put them out there to give you something to think about.<\/p>\n
As always your ideas, if used will be credited with a link. Not that I am offering a quid pro quo. That would be bad. Just offering to credit you. \ud83d\ude42<\/p>\n
You can answer below or email me at mike@blumenthals.com<\/p>\n","protected":false},"excerpt":{"rendered":"
Lately, having had some terrible customer service experiences with some big brands, I have been thinking a lot about complaints and what they mean to the consumer and the business. Complaints are so very different from\u00a0a bad review and the appropriate responses are different as well. And I know when I ran a bricks and …<\/p>\n","protected":false},"author":262,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[],"class_list":["post-19334","post","type-post","status-publish","format-standard","hentry","category-google-plus"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/posts\/19334","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/users\/262"}],"replies":[{"embeddable":true,"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/comments?post=19334"}],"version-history":[{"count":1,"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/posts\/19334\/revisions"}],"predecessor-version":[{"id":19335,"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/posts\/19334\/revisions\/19335"}],"wp:attachment":[{"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/media?parent=19334"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/categories?post=19334"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/tags?post=19334"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}