{"id":17710,"date":"2015-02-26T18:20:57","date_gmt":"2015-02-26T22:20:57","guid":{"rendered":"http:\/\/blumenthals.com\/blog\/?p=17710"},"modified":"2015-03-05T09:50:01","modified_gmt":"2015-03-05T13:50:01","slug":"google-reviews-snippets-if-it-can-go-wrong-it-will-go-wrong-category","status":"publish","type":"post","link":"https:\/\/blumenthals.com\/blog\/2015\/02\/26\/google-reviews-snippets-if-it-can-go-wrong-it-will-go-wrong-category\/","title":{"rendered":"Google & Reviews Snippets – If It Can Go Wrong It Will Go Very Wrong Category"},"content":{"rendered":"

Update 3\/5:\u00a0<\/b>Dan notes<\/a> the response he received from support: “We attempted to retain the review itself and could not do so as a “snippet”, though it still stands as a wonderful review for your business. We removed the confusing snippet from your account.”<\/span><\/p>\n

Update 2:27 PM (PST) 2\/27<\/b>: Googler Jade Wang just posted<\/a> this on Dan’s original post:\u00a0We are working to correct or remove this snippet. Thanks for bringing it to our attention<\/i>.<\/p>\n

Last \u00a0year Google added<\/a> review snippets that represent general sentiment to the Knowledge Panel. These snippets are determined by algo and are intended to represent the public’s attitude about a business . Like all Google algos sooner or later they screw up and in inimitable fashion Google\u00a0is unwilling or unable to fix it.<\/p>\n

Dan Petrovic of DejanSEO<\/a> in Australia\u00a0reported<\/a> a case on G+ yesterday where a positive review of his business was mangled into a negative snippet.<\/p>\n

\"review\"<\/a><\/p>\n

I, in my best Boy Scout behavior, suggested that he might want to contact the group that dealt with business snippets and see if they would take it down.<\/p>\n

Here is\u00a0Dan’s\u00a0reply from Sylvia B. :<\/p>\n

“Thanks for contacting Google Places for Business support regarding the descriptive terms associated with your business on the local Google+ page for your business. At this time,\u00a0we do not remove terms for reasons such as being unclear or negative<\/b>. These terms are a piece of our search results and we try to avoid editing or creating bias in what we show<\/em>.”<\/p>\n

If Google’s head were any further up their arse than this they could still pull it out 12″ and have another 12″ to go.<\/p>\n","protected":false},"excerpt":{"rendered":"

Update 3\/5:\u00a0Dan notes the response he received from support: “We attempted to retain the review itself and could not do so as a “snippet”, though it still stands as a wonderful review for your business. We removed the confusing snippet from your account.” Update 2:27 PM (PST) 2\/27: Googler Jade Wang just posted this on …<\/p>\n","protected":false},"author":262,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[],"class_list":["post-17710","post","type-post","status-publish","format-standard","hentry","category-google-plus"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t