{"id":14712,"date":"2013-04-17T06:00:11","date_gmt":"2013-04-17T10:00:11","guid":{"rendered":"http:\/\/blumenthals.com\/blog\/?p=14712"},"modified":"2013-04-17T08:18:13","modified_gmt":"2013-04-17T12:18:13","slug":"google-maps-quality-calls-improving-but-still-confusing","status":"publish","type":"post","link":"https:\/\/blumenthals.com\/blog\/2013\/04\/17\/google-maps-quality-calls-improving-but-still-confusing\/","title":{"rendered":"Google Maps Quality Calls: Improving But Still Confusing"},"content":{"rendered":"<p>Adrew Forster of <a href=\"http:\/\/www.adster.ca\/\">Adster Creative<\/a> recently <a href=\"http:\/\/www.adster.ca\/blog\/a-call-from-the-google-maps-team-confusing-absolutely\">received<\/a> and recorded a call from the Google Maps listing quality team. <\/p>\n<p>The calls are improving in quality over <a href=\"http:\/\/blumenthals.com\/blog\/2012\/06\/27\/the-sound-of-trouble-knocking-a-call-from-google-places-india\/\">previous calls<\/a> that we have heard. For example the caller clearly introduced herself. A definite improvement. But the call was still confusing. The intent of the call was not clear and the questions asked were not asked in a way that lead to mutual understanding.<\/p>\n<p>If they are confusing to Andrew, who knows about the Google calls and expects them, imagine the confusion still on the part of the SMB. Still some room for significant improvement. <\/p>\n<p><iframe loading=\"lazy\" width=\"425\" height=\"166\" scrolling=\"no\" frameborder=\"no\" src=\"https:\/\/w.soundcloud.com\/player\/?url=http%3A%2F%2Fapi.soundcloud.com%2Ftracks%2F87584185\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Adrew Forster of Adster Creative recently received and recorded a call from the Google Maps listing quality team. The calls are improving in quality over previous calls that we have heard. For example the caller clearly introduced herself. A definite improvement. But the call was still confusing. The intent of the call was not clear &#8230;<\/p>\n","protected":false},"author":262,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14,24],"tags":[],"class_list":["post-14712","post","type-post","status-publish","format-standard","hentry","category-google-customer-service-hall-of-shame","category-google-plus"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/posts\/14712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/users\/262"}],"replies":[{"embeddable":true,"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/comments?post=14712"}],"version-history":[{"count":12,"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/posts\/14712\/revisions"}],"predecessor-version":[{"id":14733,"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/posts\/14712\/revisions\/14733"}],"wp:attachment":[{"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/media?parent=14712"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/categories?post=14712"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/tags?post=14712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}