{"id":12083,"date":"2012-01-24T06:00:20","date_gmt":"2012-01-24T10:00:20","guid":{"rendered":"http:\/\/blumenthals.com\/blog\/?p=12083"},"modified":"2012-01-23T19:02:47","modified_gmt":"2012-01-23T23:02:47","slug":"catalog-of-current-bugs-in-google-places-and-the-google-places-dashboard","status":"publish","type":"post","link":"https:\/\/blumenthals.com\/blog\/2012\/01\/24\/catalog-of-current-bugs-in-google-places-and-the-google-places-dashboard\/","title":{"rendered":"Catalog of Current Bugs in Google Places and the Google Places Dashboard"},"content":{"rendered":"

A number of contributors to the Places forums (Treebles<\/a>, Helmut<\/a>, Nyagoslav<\/a>, Linda Buquet<\/a>, myself) have assembled this first shot at a list of known bugs in Google Places and the Google Places Dashboard. Google is not currently publishing such a list and until they do, this list might help you understand if what you are experiencing is a known issue or not.<\/p>\n

My hope is that by putting these in a single location it will save some of you time and\/or frustrations as you experience the problem. This list is not comprehensive as we have not yet catalogued all bugs. If there are some that we have missed please add them as a comment and we will put them in our next update. Please include a reference link to the report in the forums. All of these issues are known to Google.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Date\/Area Affected \/ Issue<\/strong><\/td>\nReference\u00a0URL<\/strong><\/td>\nAdditional details<\/strong><\/td>\n<\/tr>\n
01\/17\/12\u00a0Places & Places Dashboard:\u00a0Places Page Totally Disappear from both the Places\u00a0index and the dashboard<\/td>\nPlaces Forum Post<\/a>\u00a0<\/span>Other reports here<\/a>, here<\/a>, here<\/a>\u00a0& here<\/a><\/td>\nThis does not seem very widespread but it is serious.<\/td>\n<\/tr>\n
01\/13\/12\u00a0Places:\u00a0Google adds the category “emergency” to
\nvirtually all doctors & dentists Places listing whether they provide
\nemergency care or not<\/td>\n		<\/td>\nIt appears to have happened concurrently with the\u00a001\/12\/12 index push and is likely caused by bad source data<\/td>\n<\/tr>\n
01\/12\/12\u00a0Places:\u00a0When an owner response to a review exceeds 4094
\ncharacters Google responds with the meaningless error: Server error. Please
\ntry again later.<\/td>\n		Blumenthal’s Blog Comment<\/span><\/a><\/td>\nI tested this & verified exactly where the bad\u00a0messaging occurs<\/td>\n<\/tr>\n
01\/10\/12\u00a0Places Mobile:\u00a0Owner response does not show on iPhones<\/td>\nPlaces Forum Post<\/span><\/a><\/td>\n<\/td>\n<\/tr>\n
01\/06\/12\u00a0Places Dashboard:\u00a0Hours do not support 24 hr businesses<\/td>\nBlumenthal’s Blog Comment<\/span><\/a><\/td>\nEmail from Google Support: \u201cThe underlying issue is that the system is not\u00a0taking 12am-12am as valid operating hours\u201d and \u201cAfter speaking with our\u00a0technical team members, your hours may or may not be listed as 12am to 12am\u00a0after the next index push. There is the option not to display hours, which\u00a0may be better suited for a 24 hours business, such as yourself.\u201d Comment by\u00a0Helmut: its a matter of the gl & hl-Parameters I believe. For German
\nlistings Place supports 24 hour format.<\/td>\n<\/tr>\n
12\/29\/11\u00a0Places:\u00a0Owner can’t claim an unverified verified listing.
\nHe will not -as used to be- get the three options “edit”,
\n“suspend” or “not my listing”<\/td>\n		Places Forum Post<\/span><\/a><\/td>\n<\/td>\n<\/tr>\n
12\/15\/11\u00a0Places:\u00a0Phone number is missing or replaced with Fax number\u00a0on public facing Places page<\/td>\nPlaces Forum Post<\/span><\/a><\/td>\n<\/td>\n<\/tr>\n
12\/15\/11\u00a0Places:\u00a0Owner can not respond to reviews if the listing is
\nclaimed into two accounts<\/td>\n		Places Forum Post<\/span><\/a><\/td>\nreport in the German help forum as in URL-column –
\nas well as in the English Forum: here<\/a>.\u00a0This is an old problem\u00a0that showed up first in 9\/10 here<\/a>. According to Google it is\u00a0because there are two account holders and the one trying to answer is not the\u00a0dominant one. However, given that the problem seems to pop up periodically in\u00a0clusters it is possible that somehow the secondary account is automatically\u00a0given prominence.<\/td>\n<\/tr>\n
12\/14\/11\u00a0Places:\u00a0Owner Review Response disappears<\/td>\nPlaces Forum Post<\/span><\/a><\/td>\nThis can occur if the listing is claimed into more
\nthan one account and the other account becomes dominant. Apparently though it\u00a0can happen to any listing and it happened to Barbara Oliver where the
\nresponse just disappeared.<\/td>\n<\/tr>\n
12\/01\/11\u00a0Places:\u00a0Hours do not update on Place Page in timely fashion<\/td>\n<\/td>\nIt, like the description, requires an index push to
\nchange. Since that can be up to 6 weeks out, the feature is not usable\u00a0for seasonal changes in hours. I experienced with Barbara Oliver in Buffalo
\nNY<\/td>\n<\/tr>\n
11\/28\/11\u00a0Places Dashboard:\u00a0Places Dashboard Stats show 0 Impressions & 0
\nActions<\/td>\n		Places Forum Post<\/span><\/a><\/td>\nFix in the works<\/td>\n<\/tr>\n
11\/10\/11\u00a0Places Dashboard:\u00a0Owner can’t claim a verified listing. The used to\u00a0be working phone lookup method will not find the business<\/td>\nPlaces Forum Post Europe<\/span><\/a><\/td>\nThis is only in certain European countries?<\/td>\n<\/tr>\n
11\/01\/11\u00a0Places Dashboard:\u00a0Photos don’t work when you try to add photos using a
\nlink from another site<\/td>\n		Places Forum Post<\/span><\/a><\/td>\nPublic comment from Google- All: We’re working on long-term\u00a0changes to photos and photo uploads. It’s going to be awhile, so in the mean\u00a0time, I strongly suggest you upload photos via your listing and manage them\u00a0from your Picasa Web account.<\/td>\n<\/tr>\n
09\/01\/11\u00a0Places Dashboard:\u00a0South African Google Places doesn’t work (for 3+
\nmonths now)<\/td>\n		Places Forum Post<\/span><\/a><\/td>\nGoogle recommended using the verification
\ntroubleshooter in these cases.<\/td>\n<\/tr>\n
Places:\u00a0reviews disappear & associate with the wrong
\ncluster<\/td>\n		Places Forum Post<\/a><\/td>\nVanessa did a great summary<\/a> of the bugs & other issues that are currently affecting reviews.<\/td>\n<\/tr>\n
Places:\u00a0Categories show 10 categories when claimed into two
\naccounts<\/td>\n		<\/td>\nCan be resolved via “report a problem”.
\nIt is another artifact of allowing a listing to be claimed into more than one\u00a0account<\/td>\n<\/tr>\n
Places:\u00a0A duplicate listing is created IF the claimant
\nchanges too much basic information at the time of change<\/td>\n		<\/td>\nFeature Or Bug?<\/td>\n<\/tr>\n
Places Dashboard:\u00a0Preselected State gives error that State does not
\nexist when creating a new listing<\/td>\n		<\/td>\nFix coming<\/td>\n<\/tr>\n
Places Dashboard:\u00a0Search for an already existing listing bug<\/td>\n<\/td>\nWhen a person tries to search for a listing using
\nthe phone number (via the add new business page), the page reverts back\u00a0without any result, unless they have chosen the correct area language.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

A number of contributors to the Places forums (Treebles, Helmut, Nyagoslav, Linda Buquet, myself) have assembled this first shot at a list of known bugs in Google Places and the Google Places Dashboard. Google is not currently publishing such a list and until they do, this list might help you understand if what you are …<\/p>\n","protected":false},"author":262,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-12083","post","type-post","status-publish","format-standard","hentry","category-google-maps-google-local"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/posts\/12083","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/users\/262"}],"replies":[{"embeddable":true,"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/comments?post=12083"}],"version-history":[{"count":12,"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/posts\/12083\/revisions"}],"predecessor-version":[{"id":12095,"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/posts\/12083\/revisions\/12095"}],"wp:attachment":[{"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/media?parent=12083"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/categories?post=12083"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blumenthals.com\/blog\/wp-json\/wp\/v2\/tags?post=12083"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}